Dynamic Personal Support Worker and Protective Service Guard with proven expertise in care plan management and security protocols from roles at Direct Action In Support Of Community Homes Inc and Save On Foods. Excelled in providing emotional support and ensuring safety, showcasing dependable problem-solving and communication skills. Achieved significant improvements in client quality of life and security measures.
Overview
5
5
years of professional experience
Work History
Personal Support Worker
Direct Action In Support Of Community Homes Inc
1605 Buffalo Place, Winnipeg, Manitoba. R3T 6J8
10.2019 - Current
Follows clients protocol plan and personal care plan in accordance with an established plan of care.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Documented vitals, behaviors, and medications in client medical records.
Provided safe mobility support to help patients move around personal and public spaces.
Maintained strong connections within caregiver community to gain continuous knowledge.
Recorded status and duties completed in logbooks for management.
Assisted clients with activities of daily living, promoting independence and quality of life.
Protective Service Guard
Save On Foods
1555 Regent Avenue West, Winnipeg
09.2019 - Current
Used critical thinking to break down problems, evaluate solutions and make decisions.
Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
Paid attention to detail while completing assignments.
Passionate about learning and committed to continual improvement.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Assisted visitors with directions and information, promoting welcoming environment.
Enhanced security measures by identifying potential risks during routine inspections.
Ensured safety of premises by conducting regular patrols, reducing incidents of theft and vandalism.
Monitored CCTV systems to identify and report suspicious activities, enhancing overall security.
Trained new guards on security protocols, improving team efficiency and readiness.
Maintained detailed logs of all security incidents, contributing to development of better prevention strategies.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
Bachelor Of Science - Education - Political Science
Ambrose Alli University
Ekpoma, Edo State, Nigeria
06.2005
Skills
Certified in CPR/AED
Incident Reporting
De-Escalation Techniques
Crime Prevention
Customer Service
Verbal and written communication
Physical Stamina
Security Protocols
Physical Fitness
Emotional Support
Personal Hygiene Assistance
Mobility Assistance
Problem-Solving
Housekeeping
Care Plan Management
Dependable and Responsible
Languages
English
Full Professional
Timeline
Personal Support Worker
Direct Action In Support Of Community Homes Inc
10.2019 - Current
Protective Service Guard
Save On Foods
09.2019 - Current
Bachelor Of Science - Education - Political Science