Results-driven healthcare professional specializing in program management and personal support worker (PSW) supervision, focusing on client-centred care coordination. Demonstrates expertise in conducting needs assessments, case management, and staff training while ensuring compliance with health and safety regulations. Proficient in utilizing InterRAI CHA and Alayacare for effective assessments and managing complex caseloads to enhance service delivery. Committed to advancing patient care standards in community support and long-term care environments.