Andrea Liendo
Orangeville,Ontario
Summary
Conscientious health care professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
32
32
years of professional experience
Work History
Program Manager
Reconnect Community Health Services
01.2019 - 03.2024
- Experience managing Adult Day Program, Transitional Care Unit, Case Management, Assisted Living, and PSW Teams.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strategic plans, setting clear objectives and achievable milestones.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in hiring and training of team members.
Director of Seniors Services
Reconnect Community Health Services
11.2017 - 01.2019
- Oversite of Community Seniors Services including PSW and Home Support Services, Adult Day Program, Transitional Care Unit, Case Management, Assisted Living, Caregiver Support, Health and Wellness Centre, Meals on Wheels and Transportation.
- Responsible for hiring and training of new staff
- Cultivated positive work environments that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Assistant Executive Director
St Clair West Services For Seniors
01.1998 - 11.2017
- Oversite of Community Seniors Services including PSW and Home Support Services, Adult Day Program, Transitional Care Unit, Case Management, Assisted Living Sites, Caregiver Support, Health and Wellness Centre, Meals on Wheels. and Transportation
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Recruited trained, and supervised diverse teams of staff members and volunteers for successful program delivery.
- Fostered positive work environments by creating open lines of communication and addressing concerns promptly.
- Collaborated with program managers to improve cross-functional communication and teamwork.
- Strengthened relationships with key stakeholders by maintaining regular communication channels and providing valuable insights on industry trends.
- Supported board members with timely updates and comprehensive reports, resulting in better decision making.
- Liaised with government agencies to secure grant funding for critical programs and initiatives.
- Enhanced organizational efficiency by streamlining processes and implementing innovative solutions.
- Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects operations.
- Supported and assisted executive director in management of facility budgets and business practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- With Board of Directors and Executive Director set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Spearheaded community outreach initiatives to raise awareness about services and programs.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Assisted organization to achieve accreditation with CARF
Director of Programs
St. Clair West Services For Seniors
02.1995 - 01.1998
- Oversite of Community Seniors Services including PSW and Home Support Services, Adult Day Program, Case Management, Transportation, Meals on Wheels,
- Monitored program performance and outcomes for successful delivery of services.
- Recruited trained, and supervised diverse teams of staff members and volunteers for successful program delivery.
- Enhanced community engagement by developing and implementing innovative programs and initiatives.
- Strengthened relationships with local organizations through regular communication and collaboration on projects.
- Developed strategic plans outlining short-and long-term goals, objectives, outcomes, metrics, and timelines for all community programs.
- Provided guidance on policy development related to community programming based on industry best practices and emerging trends.
- Provided leadership, guidance and support to staff members.
Program Coordinator
St. Clair West Services For Seniors
05.1992 - 08.1995
- Oversite of Adult Day Program and Older Adult Centre
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
Education
InterRAI CHA - Understanding CAPS -
University of Waterloo/OCSA
Toronto, ON07.2023
InterRAI Community Health Assessment (CHA) - InterRAI CHA
University of Waterloo/OCSA
Toronto, ON02.2019
IDEAS Advanced Learning Program - Quality Improvement/Change Management
University of Toronto - IDEAS
Toronto, ON02.2018
TC LHIN - Mentoring Program - Health Management
University of Toronto Rotman School of Management
Toronto, ON12.2015
Community Health Leadership - Health Management
University of Toronto Rotman School of Management
Toronto, ON03.2014
Social Service Worker Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
Toronto, ON04.1992
Skills
- 20 years in Community Health Care Management
- Managed/Supervised Unionized Teams
- Excellent Service Coordination and Customer Engagement Skills
- Ability to Manage Change
- Team Leadership and Direction
- Client Clinical Skills
- Creative Problem Solver
- Experienced with interRAI Community Health Assessment (CHA)
- Registered Social Worker with OCSWSSW
Affiliations
- Member Ontario College of Social Workers and Social Service Workers - Since March 2004
Timeline
Program Manager
Reconnect Community Health Services
01.2019 - 03.2024
Director of Seniors Services
Reconnect Community Health Services
11.2017 - 01.2019
Assistant Executive Director
St Clair West Services For Seniors
01.1998 - 11.2017
Director of Programs
St. Clair West Services For Seniors
02.1995 - 01.1998
Program Coordinator
St. Clair West Services For Seniors
05.1992 - 08.1995
InterRAI CHA - Understanding CAPS -
University of Waterloo/OCSA
InterRAI Community Health Assessment (CHA) - InterRAI CHA
University of Waterloo/OCSA
IDEAS Advanced Learning Program - Quality Improvement/Change Management
University of Toronto - IDEAS
TC LHIN - Mentoring Program - Health Management
University of Toronto Rotman School of Management
Community Health Leadership - Health Management
University of Toronto Rotman School of Management
Social Service Worker Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
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