Onkar Kaur
Calgary,AB
Summary
Detail-oriented and highly adaptable Business Management student with Bachelor's and 2 year of general management post-secondary education. Enthusiastic individual with superior skills in both team based and independent capacities. A dedicated learner with proven time management skills, attention to detail and business acumen seeking opportunities to contribute to organizational success through strong analytical and management capabilities. Accomplished Subway Shift Supervisor and efficient communications skills to help expand company growth and meet goals.
Overview
8
8
years of professional experience
Work History
Food Service Supervisor
Subway
Calgary, AB
08.2023 - Current
- Supervise, coordinate, and schedule the activities of staff who prepare, portion, and serve food
- Give training to the new employees
- Handles customer issues and complaints
- Overseeing food preparation and other kitchen operations
- Adhering to health and food safety regulations
- Ordering and managing food and beverages, equipment, and supplies
- Maintain records of stock, repairs, sales, and wastage.
Sandwich Artist
Subway
Calgary, AB
01.2022 - 07.2023
- Able to work independently as well as in a team
- Excellent at providing good customer service
- Food Preparation
- Managing the cleanliness of food preparation area and the store
- Good in doing versatile task simultaneously
- Develops and maintain customer relations
- Analyze customer needs and wants.
Post Office Clerk
Department Of Posts
Ludhiana, Punjab, India
01.2020 - 12.2021
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Expedited parcel retrieval for customers using an organized storage system for easy access.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
- Implemented new procedures to address potential security risks, safeguarding both postal workers and customers alike from harm or loss due to theft or fraud attempts.
- Ensured seamless operations during staff absences by providing coverage as needed across various roles.
- Enhanced workplace safety with thorough equipment inspections and maintenance routines.
- Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
Multi-Tasking Staff
Department of Posts, Government of India
Ludhiana, Punjab, India
12.2016 - 12.2019
- Maintained positive work ethic and commitment to providing excellent service
- Specialized in cash handling on booking counters
- Managed store inventory and created daily and weekly sales reports
- Improved operations efficiency and customer satisfaction
- Team management – Encouraged creativity and collaboration.
Education
Second Degree in General Management -
University of Lethbridge (Calgary Campus)
12.2023
Bachelor of Commerce -
Campus- Khalsa College for Women, Ludhiana
Panjab University, Chandigarh
05.2017
Skills
- Quick learner and multi-tasker
- Multilingual (English, Hindi, and Punjabi)
- Good team player with great coordination skills
- Comprehensive understanding of Management
- People oriented, creative, and deals effectively with rapidly changing environment
- Live and work by principle of ethics and social responsibility
- Has complex problem-solving skills along with organizing ability
- Good at using computers and other electronic machines
- Proficient in Microsoft Word, PowerPoint, and Excel
- Ability to understand written, verbal, and demonstrated instructions
- Web and Tech Savvy and Digital Literacy and Proficient with basic computer skills
- Customer Relationship Management (CRM)
Timeline
Food Service Supervisor
Subway
08.2023 - Current
Sandwich Artist
Subway
01.2022 - 07.2023
Post Office Clerk
Department Of Posts
01.2020 - 12.2021
Multi-Tasking Staff
Department of Posts, Government of India
12.2016 - 12.2019
Second Degree in General Management -
University of Lethbridge (Calgary Campus)
Bachelor of Commerce -
Campus- Khalsa College for Women, Ludhiana
Panjab University, Chandigarh