Ricky James Abatayo
Assiniboia,SK
Summary
Resourceful hospitality professional with over fourteen years of experience in delivering exceptional customer service. Skilled in effective communication with diverse clientele and team collaboration. Committed to maintaining high standards and a strong work ethic while taking on various tasks to support organizational goals.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Food Service Supervisor
A&W Canalta Food Services Ltd.
Assiniboia, Saskatchewan
12.2022 - Current
- Supervised daily operations of food service team at A&W Restaurant.
- Ensured compliance with health regulations and company policies.
- Resolved customer complaints to maintain service quality.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Assistant Restaurant Manager
The Empire Brunie/ JPH SDN BHD
Brunei Darussalam, Kampong Jerudong
11.2018 - 12.2022
- Ensured the outlet ran smoothly and efficiently while delivering excellent service in line with LQA, HACCP standards, and health & safety.
- Lead and support food and beverage service.
- Train and coach direct reports to deliver consistent service standards.
- Effective in managing labour resources.
- Cost management and reducing wastage.
- Initiate and facilitate effective communication across all aspects of the division and hotel.
- Positive leadership role model to others and behave according to hotel values.
Food and Beverage Supervisor
The Empire Brunie/ JPH SDN BHD
Brunei Darussalam, Kampong Jerudong
07.2013 - 11.2018
- Supervised food and beverage service operations, ensuring high service standards, operational efficiency, and cost control aligned with LQA standards, Halal requirements, HACCP regulations, and organizational values.
- Assisted in managing operational controls, contributing to streamlined processes and improved service delivery.
- Oversaw revenue, credit, and guest administration, enhancing financial accuracy and customer satisfaction.
Food and Beverage Attendant
The Empire Brunie/ JPH SDN BHD
Brunei Darussalam , Kampong Jerudong
06.2011 - 07.2013
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Managed food and beverage orders with point-of-sale systems, ensuring timely service and accuracy.
- Maintained cleanliness and organization of dining and service areas.
- Responded promptly to customer inquiries, effectively resolving issues to enhance guest experience.
- Set up tables and arranged dining areas for special events or functions.
- Maintained a positive attitude towards coworkers and customers at all times.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Handled cashier duties by processing payments, providing change, and balancing cash drawer daily for accurate financial reporting.
Room Service Attendant
Dusit Thani Manila
Makati City, Philippines , Metro Manila
09.2009 - 06.2011
- Setting tables, trolleys according to type of food ordered and the hotel
service standards. - Maintained cleanliness and organization of room service area and equipment to uphold hygiene standards.
- Delivered room service orders promptly and accurately to guests.
- Have a full knowledge of food and beverage items and their specifications,
menu prices, recipes and procedure of cooking food.
Banquet Waiter
Dusit Thani Manila
Makati City, Philippines , Metro Manila
04.2008 - 09.2009
- Served food and beverages to guests at formal banquet events.
- Engaged with guests to ensure satisfaction and promptly address needs.
- Maintained up-to-date knowledge of menu items, ingredients, and preparation methods to guide guest selections.
- Set up dining areas per event specifications to create inviting atmospheres.
- Arrange table settings and maintain a tidy dining area.
- Carry dirty plates, glasses and silverware to stewarding area for
cleaning.
Education
Hotel And Restaurant Management -
St Chamuel Institute of Technology
Taguig City, Philippines 03-2007
High School Diploma -
Signal Village National High School
Taguig City, Philippines 03-2006
Skills
- Food safety compliance
- Enthusiastic, knowledge-hungry learner, eager to meet challenges and
quickly assimilate new concepts - Food storage
- Fine-dining expertise
- Functional knowledge of point-of-sale system
- Training and coaching
- Committed to exceeding guest expectations and delivering hospitality
- Ability to stay focused under pressure
- Excellent communication and organizational skills
- Quick learner and great team player
- Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts
- Fine-dining expertise
Languages
English
Professional
Certification
Food Handler Certification - Conducted on March 4, 2023
References
- Name: Mr. Ian Whitaker
Position: General Manager
Company / Address: Leith’s Edinburgh International conference Centre, UK
Contact No: +447764949760 - Name: Mr. Sheranpal Singh Hrendawa
Position: Managing Partner at Straits Restaurant, Dubai
Company / Address: Dubai
Contact No: +971502963386 - Name: Mr. Vikram Yadav
Position: Food and Beverage Manager
Company / Address: The Empire Brunei, Negara Brunei Darussalam
Contact No: +673 7177098 - Name: Mr Rodolfo Rodil
Position: General Manager
Company / Address: A&W Restaurant Canalta Services Ltd
Contact No: 306 807-1171
Timeline
Food Service Supervisor
A&W Canalta Food Services Ltd.
12.2022 - Current
Assistant Restaurant Manager
The Empire Brunie/ JPH SDN BHD
11.2018 - 12.2022
Food and Beverage Supervisor
The Empire Brunie/ JPH SDN BHD
07.2013 - 11.2018
Food and Beverage Attendant
The Empire Brunie/ JPH SDN BHD
06.2011 - 07.2013
Room Service Attendant
Dusit Thani Manila
09.2009 - 06.2011
Banquet Waiter
Dusit Thani Manila
04.2008 - 09.2009
Hotel And Restaurant Management -
St Chamuel Institute of Technology
High School Diploma -
Signal Village National High School