PRINCESS MA. MARLA Lat
Lindsay,Canada
Summary
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Overview
11
11
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
11.2021 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Directed food preparation and cooking activities to meet health and safety standards.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Restauant Area Manager
Single Origin
01.2020 - 11.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Restaurant Supervisor
Single Origin
06.2017 - 01.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained accurate records of sales, labor and other costs.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Organized implementation of new banners, displays, and menus.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Increased revenue by promoting restaurant through social media and local events.
- Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Reduced instances of order errors by implementing new order management system.
- Boosted restaurant's reputation by organizing special events that attracted diverse clientele.
- Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
- Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Developed loyalty program that encouraged repeat business and increased customer base.
- Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Streamlined kitchen operations, enabling preparation of high-quality dishes in timely manner.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Directed food preparation and cooking activities to meet health and safety standards.
- Set and oversaw weekly and special event menu plans.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Senior Assistant General Manager
KFC Restaurant
10.2013 - 05.2017
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Provided exceptional support to executive leadership by managing schedules, coordinating travel arrangements, and preparing materials for meetings and presentations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Assisted in budgetary planning and financial forecasting for the department, ensuring accurate allocation of resources and monitoring expenses closely.
- Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Acquired product and service knowledge to provide solutions to customers.
- Conducted thorough market research to inform strategic planning decisions regarding product offerings or service enhancements within the organization.
- Implemented improved data analysis techniques, leading to better informed decision-making processes within the organization.
- Optimized workflow processes by implementing automation tools, significantly reducing manual labor requirements and improving project turnaround times.
- Enhanced team productivity by streamlining communication processes and implementing efficient project management software.
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Spearheaded process improvements initiatives that resulted in increased efficiency, reduced errors, and enhanced overall business performance.
- Served as a trusted advisor to peers and junior team members, offering guidance on best practices while fostering an atmosphere of continuous learning within the workplace.
- Coordinated cross-functional teams for successful product launches, consistently meeting deadlines and exceeding organizational goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supported company growth by recruiting top talent and providing comprehensive onboarding programs for new hires.
- Used data processing and statistical software to process large amounts of data and paperwork.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Secured new business opportunities through targeted prospecting efforts, establishing long-lasting partnerships with clients in various industries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reduced operational costs by identifying areas of inefficiencies and recommending cost-effective solutions.
- Evaluated employee performance through regular feedback sessions, setting clear expectations for growth and development opportunities.
- Contributed to positive company branding by representing the organization at industry events, networking with potential clients, and delivering informative presentations.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Science - Hotel And Restaurant Management
Emilio Aguinaldo College
Metro Manila, Philippines03-2013
Skills
- Staff supervision
- Relationship building and management
- Team coordination
- Strong organization
- Leadership and team building
- Hospitality
- Team player
- Performance management
- Efficient multi-tasker
- Food preparation
- Service quality
- Food safety compliance
Languages
English
Full Professional
Timeline
Food Service Supervisor
Tim Hortons
11.2021 - Current
Restauant Area Manager
Single Origin
01.2020 - 11.2021
Restaurant Supervisor
Single Origin
06.2017 - 01.2020
Senior Assistant General Manager
KFC Restaurant
10.2013 - 05.2017
Bachelor of Science - Hotel And Restaurant Management
Emilio Aguinaldo College
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