ONAZAEKEPERE Nwokobia
Calgary,AB
Summary
Result-oriented professional with extensive experience in sales, business development, partnership management, and customer service. Skilled at identifying market opportunities, negotiating win-win deals, and managing key accounts to foster long-term business relationships. Strong communication and interpersonal skills coupled with a passion for exceeding targets and delivering client-focused solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Abbies Bakery Calgary
Calgary
03.2024 - Current
- First point of contact to customers and providing exceptional experience
- Made genuine connections with customers, and helping them get the most of the products and service available
- Interacting with customers across channels and platforms, and coordinating with internal stakeholders such as sales, marketing, account management, and so on, in order to keep fine-tuning the customer experience
- Made over 60 customer calls per day
- Providing customer feedback and driving improvements to the customer experience
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
Head of Sales & Partnership
Simplify International Synergy Limited
03.2023 - 12.2023
- Generated over 25% of Simplify's new business revenue goals , surpassing my sign-on target for Q2 & Q3, 2023
- Onboarded over 8 remittance companies with turnover of over $3,000,000.00 in eight months
- Organized a knowledge sharing session with major players in the industry which led to major collaborations that generated new leads with potential revenues of $50 million.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
Relationship Manager
Access Bank Plc
04.2022 - 12.2022
- Successfully boosted the overall value of client portfolios by 20% in less than 8 months, exceeding performance expectations
- My commitment to client satisfaction and continuous support resulted in an outstanding client retention rate of 65%
- Updated clients on new financial products for improved investment possibilities.
- Cross-selling and upselling financial products and services of the bank led to a substantial 15% boost in annual revenue
- Sourced new business through strategic networking to maximise investment opportunities.
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
Senior Banking Officer
Access Bank Plc, Oil & Gas Upstream
04.2019 - 03.2022
- Worked as team lead managing a deposit liability size in excess of $USD12 million which we grew to $US25million
- Reduced AML breaches by implementation and execution of appropriate second level AML/ATF monitoring and review of transactions for suspicious activities.
- Advised customers on financial products to suit personalised needs.
- Opened customer accounts and provided smooth onboarding services.
Account Officer
Access Bank Plc, Oil & Gas Upstream
06.2013 - 03.2019
- Account and Relationship Management
- Facilitated weekly meetings with Senior Management
- Monitoring and tracking of daily, weekly, and monthly balance sheet and income performance.
- Positive customer feedback increased by 20% for three consecutive years
Education
Post Graduate Program: Data Science and Business Analytics -
McCombs School of Business, The University of Texas At Austin
Master of Science: Management -
Ascencia Business School, College De Paris
FranceMBA: Business Administration -
University of Business and International Studies
SwitzerlandBachelor of Science: Economics -
Covenant University
NigeriaSkills
- Client Account Management
- Proficient in Microsoft Office
- Stakeholder Relationship Management
- Data-Driven Decision Making
- Customer Engagement
- Report Preparation
- Effective Multi-Tasking
- Direct Sales
- Teamwork and Collaboration
- Upselling techniques
- Product Recommendations
- Excellent Communication
Certification
- CBAP - Certified Business Analysis Professional
- PMP - Project Management Professional
- PSM - Professional Scrum Master
- ACIB - Associate Chartered Banker Diploma
Languages
English
Proficient (C2)
C2
French
Limited
A1
Accomplishments
- Access Bank CEO Awards, 2018: Customer Service Officer of the Year
Timeline
Customer Experience Specialist
Abbies Bakery Calgary
03.2024 - Current
Head of Sales & Partnership
Simplify International Synergy Limited
03.2023 - 12.2023
Relationship Manager
Access Bank Plc
04.2022 - 12.2022
Senior Banking Officer
Access Bank Plc, Oil & Gas Upstream
04.2019 - 03.2022
Account Officer
Access Bank Plc, Oil & Gas Upstream
06.2013 - 03.2019
- CBAP - Certified Business Analysis Professional
- PMP - Project Management Professional
- PSM - Professional Scrum Master
- ACIB - Associate Chartered Banker Diploma
Post Graduate Program: Data Science and Business Analytics -
McCombs School of Business, The University of Texas At Austin
Master of Science: Management -
Ascencia Business School, College De Paris
MBA: Business Administration -
University of Business and International Studies
Bachelor of Science: Economics -
Covenant University
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