Ezinne Nwokobia
Calgary,Alberta
Summary
Result-oriented professional with extensive experience in commercial & corporate banking, sales, business development, partnership management, and customer service. Skilled at identifying market opportunities, negotiating win-win deals, and managing key accounts to foster long-term business relationships. Strong communication and interpersonal skills coupled with a passion for exceeding targets and delivering client-focused solutions.
Overview
9
9
years of professional experience
Work History
Customer Experience Specialist
Abbies Bakery Calgary
Calgary
03.2024 - Current
- First point of contact to customers and providing exceptional experience
- Made genuine connections with customers, and helping them get the most of the products and service available
- Interacting with customers across channels and platforms, and coordinating with internal stakeholders such as sales, marketing, account management, and so on, in order to keep fine-tuning the customer experience
- Made over 60 customer calls per day
- Providing customer feedback and driving improvements to the customer experience
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
Sales Associate
Primark
Manchester, England
03.2023 - 12.2023
- Drove store sales through direct customer engagement, providing personalized assistance and product recommendations.
- Delivered an exceptional shopping experience by identifying customer needs and offering suitable products, including guiding customers to their perfect fit.
- Converted customer returns and promotions into sales opportunities, achieving sales targets and contributing to store growth.
Account Officer
Access Bank Plc
04.2019 - 03.2022
- Supported a positive team environment by seeking feedback from peers and leaders to improve performance and achieve sales goals.
- Demonstrated company values through customer interactions and upheld commitment to creating an inclusive and welcoming environment.
- Contributed to maintaining a safe work environment and supported loss prevention efforts.
Transaction Manager
Sketchers
04.2016 - 03.2019
- Processed customer transactions accurately and efficiently at the Point of Sale, ensuring a smooth and friendly checkout experience.
- Reinforced customer purchase decisions and promoted additional items to increase sales at the cash wrap.
- Maintained a clean and organized cash wrap area, including handling go-backs and keeping up with brand standards.
Education
Bachelor of Science: Economics -
Covenant University
NigeriaSkills
- Client Account Management
- Proficient in Microsoft Office
- Customer Engagement
- Report Preparation
- Effective Multi-Tasking
- Direct Sales
- Teamwork and Collaboration
- Upselling techniques
- Product Recommendations
- Excellent Communication
Accomplishments
- Access Bank CEO Awards, 2018: Customer Service Officer of the Year
Timeline
Customer Experience Specialist
Abbies Bakery Calgary
03.2024 - Current
Sales Associate
Primark
03.2023 - 12.2023
Account Officer
Access Bank Plc
04.2019 - 03.2022
Transaction Manager
Sketchers
04.2016 - 03.2019
Bachelor of Science: Economics -
Covenant University
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