Nora Ujlaki
Calgary,AB
Summary
Driven Business Operations Associate aiming to leverage a proven history of managing competing priorities and completing diverse business responsibilities with accuracy and efficiency demonstrated over 10 years in similar roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Experience Specialist
Neo Financial
12.2022 - Current
- Actively listening to customer concern to find the best solution
- Empathizing and finding the root cause of a problem
- Curating bespoke problem solving
- Using communication tools that fit everyone
- Providing technical and financial advice
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Marketing and Administrative Assistant
Nova Consulting
07.2020 - 10.2022
- Provided Marketing and Admin services to one of Calgary's top Realtors, and 2 leading Mortgage Brokers
- Established procedures, schedules and developed timelines to coordinate and complete projects on schedule which successfully increased sales by 40%
- Conducted professional development and systems training to enhance employee skill set, knowledge and production
- Developed operating and service procedures to maintain process consistency
- Created and managed social media marketing campaigns.
- Consulted with customers to assess needs and propose optimal solutions.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
Administrative Consultant
Cor Solutions
12.2017 - 06.2020
- Managed meeting logistics and materials, booking rooms, AV support, catering, as well as drafting meeting agendas and coordination of presentations where required
- Handled all administrative tasks including printing, document formatting, and project time sheet management
- Managing and organizing travel arrangements
- Administered Workforce, SAP, network access and other system changes, as well as on boarding logistics for employees, new hires and contractors, as needed.
Account Executive
Publicis Resolute
09.2016 - 10.2017
- Worked on projects for clients that included many of the world’s best-known pharma and biotech companies
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts
- Facilitated weekly status reports, project documentation and client billing
- Collaborated with staff to create ads, campaigns and PowerPoint presentations
- Produced revenue and expense projections and enrollment results for internal and external distribution
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories
- Asked appropriate open-ended questions to discover customers' needs and requirements.
Health & Safety Administrative Assistant
Stantec Consulting Inc
04.2013 - 06.2016
- Coordinated Safety Training by ensuring standards were met for field work as well as booked meetings and travel arrangements
- Ensured the office operates smoothly and efficiently
- Created presentations and produced management-level reports
- Supervising and training office staff and delegating assignments to ensure maximum productivity
- Producing reports, composing correspondence, and drafting new contracts
Education
Bachelor of Business Administration (B.B.A - Finance
DeVry University
Skills
- Ability to Be Flexible
- Team Management Experience
- Promotions Programs
- Client Relationships
- Business Development
- Problem Resolution
- Data Operations
- Client Account Management
- Customer Satisfaction
- Proposal Generation
- Financial Reporting
- Administrative Support
- Conflict Resolution Techniques
Timeline
Customer Experience Specialist
Neo Financial
12.2022 - Current
Marketing and Administrative Assistant
Nova Consulting
07.2020 - 10.2022
Administrative Consultant
Cor Solutions
12.2017 - 06.2020
Account Executive
Publicis Resolute
09.2016 - 10.2017
Health & Safety Administrative Assistant
Stantec Consulting Inc
04.2013 - 06.2016
Bachelor of Business Administration (B.B.A - Finance
DeVry University
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