OMORUYI IDEHEN
Toronto,CA
Summary
Customer-focused IT Support and Customer Service professional with hands-on experience in technical troubleshooting, end-user support, and fast-paced service environments. Skilled in diagnosing issues, guiding users through solutions, documenting cases accurately, and maintaining a calm, professional demeanor under pressure. Comfortable working remotely, navigating multiple systems, and learning new technologies quickly. Open to evening or overnight shifts and committed to delivering excellent customer experiences with patience, clarity, and problem-solving mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Toronto Blue Jays
Toronto, ON
03.2024 - Current
- Delivered high-quality customer service to 100+ customers per shift in a fast-paced, high-volume retail environment, contributing to positive customer experiences and repeat visits.
Assisted customers with product inquiries, recommendations, and issue resolution, helping drive consistent sales performance during peak event days.
Processed 50–100+ transactions per shift accurately using POS systems while maintaining cash-handling and security standards.
Supported inventory organization and backroom operations, helping maintain accurate stock levels and timely restocking of merchandise.
Demonstrated professionalism, patience, and reliability while working under pressure, supporting team efficiency during high-traffic games and events.
Production Support
The Distillery District
Toronto, ON
11.2023 - Current
- Responded to 15–30+ service requests per shift, coordinating tasks to ensure smooth daily operations in a high-activity environment.
Identified and triaged technical and operational issues, escalating complex cases to senior teams and helping reduce downtime during events.
Maintained 100% compliance with safety and operational procedures, ensuring clean, organized, and hazard-free workspaces.
Communicated clearly with cross-functional teams (operations, technical, and event staff) to resolve issues within required timelines.
Documented system issues, service requests, and operational notes, supporting continuity and faster issue resolution across shifts.
Frontend Developer – Capstone Project
Eller Labs
Toronto, ON
01.2025 - 04.2025
- Built and maintained 5+ responsive web interfaces using React.js and JavaScript for web and mobile users.
Identified, debugged, and resolved 20+ frontend and integration issues, improving application stability and user experience.
Collaborated with designers, backend developers, and product stakeholders in an Agile environment to enhance usability and performance.
Used Git for version control, managing multiple feature branches and pull requests, and supported deployments to Vercel.
Documented technical issues, fixes, and workflows, reducing repeat issues and supporting faster troubleshooting for the team.
Accounting & Systems Support Analyst
Niger Dock FZE
Lagos, Nigeria
01.2021 - 10.2021
- Maintained accurate financial records and performed reconciliations for over 200 accounts monthly, ensuring alignment with company policies.
Reviewed 1,000+ transactions per month to ensure accuracy, completeness, and regulatory compliance, reducing errors by 15%.
Assisted in monitoring financial and operational systems, identifying and flagging 50+ discrepancies quarterly, helping prevent potential losses.
Supported month-end processes, including data verification and reporting for all departments, ensuring 100% on-time reporting.
Collaborated with internal teams and 5+ external vendors to resolve system-related issues, improving workflow efficiency by 20%.
Education
Bachelor of Science (B.Sc.) - Accounting
Babcock University
Nigeria06.2019
Diploma - Information Technology
Humber College Polytechnic Institute
Toronto, ON06.2025
Skills
- Customer Support & Call Handling
- Technical Troubleshooting
- Hardware & Software Support
- CRM & Ticket Documentation
- Remote Support
- Multi-Tasking in Fast-Paced Environments
- Computer Navigation & PC Skills
- Active Listening
- Operating Systems: Windows 10/11, macOS
- Productivity & Collaboration: Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
- IT Support & Ticketing: ServiceNow, Jira (exposure)
- Tools/Exposure: Git, Reactjs, Firebase, SQL
Languages
English
Full Professional
Certification
- Google IT Support Professional Certificate
- AWS Cloud Practitioner
Interests
- Web Development and Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- App Development
- Design and Build Websites
Timeline
Frontend Developer – Capstone Project
Eller Labs
01.2025 - 04.2025
Retail Sales Associate
Toronto Blue Jays
03.2024 - Current
Production Support
The Distillery District
11.2023 - Current
Accounting & Systems Support Analyst
Niger Dock FZE
01.2021 - 10.2021
Diploma - Information Technology
Humber College Polytechnic Institute
Bachelor of Science (B.Sc.) - Accounting
Babcock University
REMOTE WORK READINESS
- Quiet, distraction-free workspace
- Reliable high-speed internet
- Strong computer navigation and multitasking skills
- Comfortable using ticketing systems and databases
- Open to evening or overnight shifts.
AVAILABILITY
Available full-time (40 hours per week).