GURKIRAT KAUR
Toronto,Canada
Summary
Customer-focused retail and service professional with experience at Roots Canada’s flagship store and Step 2 Fitness Gym. Expertise in customer assistance, sales support, and front-desk operations management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Reliable and adaptable team player committed to achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Roots Canada
Toronto, Canada
07.2024 - 03.2025
- Greeted customers, recommended products, and assisted with sizing based on preferences and needs.
- Supported fitting room operations and provided helpful, honest feedback to enhance customer choices.
- Maintained visual merchandising standards, folded apparel to brand expectations, and assisted with seasonal floor updates.
- Restocked products, organized backroom inventory, and participated in regular inventory checks.
- Handled customer concerns professionally to ensure a positive, brand-aligned shopping experience.
- Worked collaboratively with the team to meet daily and monthly sales goals.
- Assisted with POS transactions, returns, and exchanges during peak hours.
Membership Welcome Desk Associate
Step 2 Fitness Gym
Delhi, India
01.2022 - 06.2024
- Welcomed members and visitors while managing daily check-ins and membership verification.
- Guided customers through membership plans, pricing, promotions, and class schedules.
- Provided facility tours, explaining equipment areas, studio classes, and membership benefits.
- Assisted with new member registrations, renewals, and basic payment processing.
- Maintained a clean, organized, and professional reception area.
- Coordinated with trainers and staff to communicate member requests or schedule changes.
- Resolved common member concerns and escalated complex issues to management when needed.
Education
Bachelor of Education (B.Ed.) -
Khalsa College of Education
Amritsar05-2022
Post Graduate Diploma in Computer Applications (P.G.D.C.A.) -
Khalsa College of Education
Amritsar05-2020
Bachelor of Commerce (B.Com.) -
BBK DAV College For Women (GNDU)
Amritsar05-2019
Skills
- Customer service & hospitality
- Sales support & product guidance
- Membership assistance & front-desk operations
- Cash handling & POS systems
- Store presentation & merchandising
- Stock management & inventory accuracy
- Communication & conflict resolution
- Multitasking in fast-paced environments
Timeline
Retail Sales Associate
Roots Canada
07.2024 - 03.2025
Membership Welcome Desk Associate
Step 2 Fitness Gym
01.2022 - 06.2024
Bachelor of Education (B.Ed.) -
Khalsa College of Education
Post Graduate Diploma in Computer Applications (P.G.D.C.A.) -
Khalsa College of Education
Bachelor of Commerce (B.Com.) -
BBK DAV College For Women (GNDU)