Christine Mae Gollaba
Toronto,ON
Summary
Seeking a full-time position in a professional business setting to develop skills and leverage past experiences. Committed to thriving in a challenging environment and making valuable contributions to the organization's success.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
UNIQLO
07.2019 - 12.2024
- Providing customer needs and exceeds expectations by utilizing the UNIQLO service standard and up-to-date knowledge of store policies regarding payments, returns or exchanges.
- Ensuring all the stock is replenished on the shelves from the stockroom.
- Product knowledge on every single merchandised item and their differences on every collection variety.
- Received and processed payments or returns/exchanges with accuracy and efficiency.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Implemented feedback from customer surveys to enhance shopping experience.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
General Experience Leader
McDonald's
12.2018 - 12.2019
- Greets and Connects well with customers, giving them best care of needs.
- Capable of handling guests' concerns and solving problems.
- Prevents shortages of fresh baked goods on counter at all times.
- Conducted thorough interaction reviews for improving customer service quality and performance.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within organization.
Crew Member
McDonald's
07.2017 - 12.2019
- Ability to deliver accurate, friendly, and fast customer service
- Operated register to process payments and collect cash payment for order totals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained clean and organized workspace, ensuring positive environment for both staff and customers.
Cleaner
T.G.L Electrical & Maintenance Inc.
06.2018 - 07.2019
- Knowledge of Workplace Hazardous Materials Information System (W.H.M.I.S)
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises
- May be required to work in multiple areas.
- Ability to lift weights up to fifty (50) lbs.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School Diploma -
Yorkdale Adult Learning Centre
38 Orfus Rd, North York, ON M6A 1L607-2019
Skills
- Customer service (8 years)
- Cash Handling ( 8 years)
- Sales ( 5 years)
- Teamwork and collaboration
- Fluent in ENGLISH,TAGALOG
- Sweeping and mopping
- Chemical handling
- Floor maintenance
- Sanitation practices
- Dusting techniques
- Restroom sanitation
Languages
English - Fluent
Native or Bilingual
Tagalog - Advanced
Native or Bilingual
HIGHLIGHTS OF QUALIFICATIONS
- Excellent communication with Guest/Customers and providing professional service.
- Cooperative and an asset to teamwork environments.
- Determined and focused attitude towards completing given tasks.
- Safe and honest work ethics.
- Polite and courteous with Guest/Customers and fellow Employees.
Timeline
Retail Sales Associate
UNIQLO
07.2019 - 12.2024
General Experience Leader
McDonald's
12.2018 - 12.2019
Cleaner
T.G.L Electrical & Maintenance Inc.
06.2018 - 07.2019
Crew Member
McDonald's
07.2017 - 12.2019
High School Diploma -
Yorkdale Adult Learning Centre
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