Omar Mansley
Ottawa,ON
Summary
As a University of Ottawa graduate with a Bachelor of Commerce in Finance, I am seeking a position in the field of finance or a field of similarity, where I can leverage my analytical skills, risk analysis proficiency, and cash flow management experience. I am eager to contribute to financial planning and analysis tasks, I aim to exceed performance expectations and drive organizational success.
Overview
6
6
years of professional experience
Work History
Customer Care Administrator
October's Very Own
10.2020 - Current
- Use of SaaS to foster customer relationship management.
- Management of internal and external financial transactions.
- Apply best practices in customer service, sales, and employee management to exceed organizational goals.
- Effectively collaborate with teammates to resolve customer inquiries.
- Reduce fraudulent activities by thoroughly investigating suspicious transactions and reporting findings.
- Respond to customers across all communication channels within the timeline SLA.
- Accurately record, maintain, and update key customer profile information (name, phone, email address, etc.) along with all relevant facts regarding customer interaction in our inquiry management system.
- Manage, monitor, and assist in all phases of the order lifecycle – placing, processing, shipping, tracking, delivery, claims, returns, and refunds.
Co-Founder
Capital League
06.2022 - 01.2024
- Led financial strategy, budgeting, and forecasting to ensure profitability and sustainability.
- Managed financial reporting, showcasing proficiency in financial analysis and accounting principles.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability.
- Oversaw divisional marketing, advertising and new product development.
- Spearheaded fundraising efforts, securing significant investments to support company initiatives.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
Assistant Manager
NRML
02.2018 - 10.2020
- Optimized operational costs and implemented budget controls to improve profit margins.
- Conducted sales trend analysis and inventory management, applying financial principles to retail management.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Commerce (BCom) - Finance
University of Ottawa
Ottawa, ON12.2021
Ontario Secondary School Diploma (OSSD) -
Bell High School
Nepean, ON06.2017
Skills
- Risk Analysis
- Cash Flow Management
- Financial Accounting
- Effective strategic sales and account management skills
- Management experience
- Strong Problem-solving, critical thinking and analytical skills
- Proactive and initiative-taking
- Exceptional communication and leadership skills
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Co-Founder
Capital League
06.2022 - 01.2024
Customer Care Administrator
October's Very Own
10.2020 - Current
Assistant Manager
NRML
02.2018 - 10.2020
Bachelor of Commerce (BCom) - Finance
University of Ottawa
Ontario Secondary School Diploma (OSSD) -
Bell High School
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