Omar Kamel Hassan
Mississauga,ON
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Prep Cook
Turtle Jack's Muskoka Grill
06.2024 - Current
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained clean, hygienic kitchen workspace
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
IT Technical Support Intern
Agriculture and Agri-Food Canada, AAFC
09.2023 - 12.2023
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Streamlined communication with clients through clear and concise email correspondence and phone calls.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Delivered evergreen project 2 weeks before deadline
Kitchen Prep Cook
The Port House Social Bar & Kitchen
06.2021 - 10.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Assisted in training new hires, sharing expert knowledge and techniques for improved performance.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
- Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Fostered teamwork through open communication channels between cooks, allowing them to work cohesively towards common goals.
- Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
- Demonstrated versatility by adapting quickly to new recipes or changes in menu requirements.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Education
Bachelor of Science - Cyber Security, Canada
09.2019 - 08.2024
- IOT Security Framework, Project manager, created a survey/quiz website asking and advising on best practices for IOT Security - Capstone Project
Skills
- Highly motivated
- Remote Support
- Operating system management
- Desktop Technical Support
- Active listener
- Teamwork and Collaboration
- Customer Service
- Time Management
- Following Instructions
- Attention to Detail
- Reliability
- Problem-solving aptitude
Languages
English
Native or Bilingual
Arabic
Professional Working
Computer Building and maintenance
At the age of 6 I learned to install computer programs, in my teens i learned how to modify and maintain desktop computers, was the household expert in IT matters and i learned to build desktop and modify laptops in my late teens and early adulthood
Interests
Computers
Information security
Digital privacy
Linux Operating system
Timeline
Prep Cook - Turtle Jack's Muskoka Grill
06.2024 - Current
IT Technical Support Intern - Agriculture and Agri-Food Canada, AAFC
09.2023 - 12.2023
Kitchen Prep Cook - The Port House Social Bar & Kitchen
06.2021 - 10.2022
Sheridan College Institute of Technology And Advanced Learning - Bachelor of Science, Cyber Security, Canada
09.2019 - 08.2024
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