Galia Spence
Montreal,QC
Summary
Enthusiastic and independent individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what is asked and responsibility as well as training towards gaining work experience. Motivated to learn, grow and excel in a variety of lines of work.
Overview
5
5
years of professional experience
Work History
Head Hostess
Turtle Jack's Muskoka Grill
09.2022 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess
Boston Pizza
08.2021 - 08.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Planned and executed larger parties by organizing menus, spaces and special requests.
- Managed Uber, Skip the Dishes and Door Dash take-out
Administrative Assistant
St Therese of the child Jesus
09.2019 - 03.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Executed record filing system to improve document organization and management.
Education
High School Diploma -
Blyth Academy
Mississauga, ONBachelor of Arts -
McGill University
Montreal, None04-2028
Skills
- Team collaboration
- Trained in various dance styles
- Gymnastic 8 years
- Track and field competitor in 100m
- Horse Back riding
- Equipment Maintenance
- Highly reliable
- Multitasking abilities
- Bilingual in French
- Warm and Welcoming
- AAU Basketball Player
- Competed in cross country meet
- Cleaning and sanitation
Timeline
Head Hostess
Turtle Jack's Muskoka Grill
09.2022 - Current
Hostess
Boston Pizza
08.2021 - 08.2022
Administrative Assistant
St Therese of the child Jesus
09.2019 - 03.2020
High School Diploma -
Blyth Academy
Bachelor of Arts -
McGill University
References
Boston Pizza (Winston Park)
905-829-8370
Turtle Jacks (Dundas and Trafalgar)
905-257-0909
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