Galia Spence
Oakville,ON
Summary
A focused, driven professional with strong organizational and problem-solving skills who is eager to assist HIROC in improving patient safety. Experience managing data, simplifying procedures, and providing administrative support in an office setting. Successful in workload prioritization, detail orientation, and group collaboration. Familiar with Microsoft Suite, intermediate with Microsoft Excel. Enthusiastic about learning and creating a vibrant and creative work environment. Eager to apply analytical thinking and a detail-oriented approach to claims processing and process improvement.
Overview
4
4
years of professional experience
3
3
Certificate
1
1
year of post-secondary education
Work History
Insurance Service Representative
HIROC
05.2025 - 09.2025
- Managed customer inquiries regarding policy details and claims processes.
- Coordinated communication between clients and underwriters to resolve issues.
- Developed training materials for new team members on service standards.
- Conducted follow-up communications to ensure customer satisfaction and retention.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
Restaurant Server
Turtle Jack's Muskoka Grill
09.2022 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Hostess
Boston Pizza
08.2021 - 08.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Planned and executed larger parties by organizing menus, spaces and special requests.
- Managed Uber, Skip the Dishes and Door Dash take-out
Education
Engineering - Architecture
McGill University
Montreal, QC 09.2024 - Current
High School Diploma -
Blyth Academy
Mississauga, ONSkills
- Team collaboration
- Advanced computer skills
- Workflow management
- Problem-solving
- Highly reliable
- Verbal and written communication
- Bilingual in French
- Client communication
- Critical thinking
- Attention to detail
- Multitasking and organization
Timeline
Insurance Service Representative
HIROC
05.2025 - 09.2025
Engineering - Architecture
McGill University
09.2024 - Current
Restaurant Server
Turtle Jack's Muskoka Grill
09.2022 - Current
Hostess
Boston Pizza
08.2021 - 08.2022
High School Diploma -
Blyth Academy
Certification
- CPR/AED Certification
- First Aid Certification
- Smart Serve Certification - AGCO
References
HIROC (Yonge St.)
(416) 733-2773
Boston Pizza (Winston Park)
905-829-8370
Turtle Jacks (Dundas and Trafalgar)
905-257-0909