Oluwafemi Adebiyi
Eastern Passage,Nova Scotia
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Customer Service & Administrative Support Associate
The Source (Bell Canada)
Nova Scotia, Canada
01.2023 - Current
- Delivered exceptional customer service by assisting clients with product selection and resolving inquiries.
- Conducted product training and education for customers to enhance satisfaction and loyalty.
- Coordinated ordering and inventory management tasks to assist store management in maintaining stock levels.
- Assisted in onboarding and mentoring new staff members to strengthen team performance.
- Organized confidential files and facilitated team operations for streamlined workflows
- Drafted correspondence and reports in Microsoft Word and Excel to support effective communication
Sales Executive
NB Plc
Nigeria, NG
04.2014 - 08.2023
- Cultivated client relationships to identify and address needs and preferences, fostering loyalty and satisfaction.
- Utilized CRM tools to create and manage client profiles, coordinating customer visits to enhance service delivery.
- Managed correspondence for client deliveries, ensuring timely communication through emails, phone calls, and mail.
- Utilized office MS Office to create presentations and reports efficiently.
- Set up workshops for dealers, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Assisted in onboarding new staff and training support personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
NS, Canada04-2025
Master of Business Administration -
LAUTECH, Ogbomosho
NG01-2017
Bachelor of Science - Food And Nutrition
OAU, Ile Ife
NG01-2011
Skills
- Teamwork and collaboration
- Appointment scheduling
- Client relationship management
- CRM and records management
- Front desk and telephone reception
- Excel and Power BI
- Microsoft 365 applications
- Proper Documentation
- Data retrieval and analysis
- Databases
- Familiarity with medical terms
References
Available on Request
Languages
English
Professional
French
Limited
Certification
WHMIS 2015
Timeline
Customer Service & Administrative Support Associate
The Source (Bell Canada)
01.2023 - Current
Sales Executive
NB Plc
04.2014 - 08.2023
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Master of Business Administration -
LAUTECH, Ogbomosho
Bachelor of Science - Food And Nutrition
OAU, Ile Ife