Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Volunteer Experience
Certification
References
Timeline
Generic

Olivia Moreau

Edmonton,,Alberta

Summary

Dedicated student with extensive experience in customer service looking to acquire part time employment on evenings and weekends. Eager to bring my problem solving and communication skills to the Guest Services Team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Summer Student - File Review Team

Assisted Living and Social Services
Red Deer & Hybrid remote, Alberta
05.2024 - 08.2025
  • Analyzed client files for accuracy and completeness.
  • Managed client documentation to improve data integrity for future reviews.
  • Collaborated with clients via written and verbal communication to obtain required documentation, and resolve any concerns.

Summer Student - Case Aide

Children and Family Services
Red Deer, Canada
06.2023 - 08.2023
  • Transcribed initial assessments for children within our care.
  • Captured complex meeting minutes for family conferences.
  • Attended and supported case worker home visits.

Customer Service Representative

Staples
Red Deer, Canada
02.2021 - 06.2022
  • Referred customers to the appropriate individual/department for further assistance with product selection or order placement.
  • Enforced store policy and procedures during the pandemic.
  • Collaborated with team members to ensure timely restocking and price changes of merchandise.
  • Processed transactions accurately using point-of-sale systems.

Education

French Diploma -

Notre Dame High School
Red Deer, AB
06.2022

Elementary & Middle School -

Camille J. Lerouge
Red Deer, AB
06.2019

Bachelor of Science -

University of Alberta
Edmonton, AB

Skills

  • Bilingual (English/French)
  • Self-motivated
  • Organized
  • Eager to Learn
  • Positive Attitude
  • Problem Solving
  • Verbal Communication
  • Written Communication
  • Time Management
  • Teamwork
  • Independent Work
  • Proficient in Microsoft and Google Software

Accomplishments

  • 06/01/22, Consistent grades above 90% to obtain Honor Roll with Distinction
  • 06/01/20, Gold, Silver and Bronze medals in Artistic Swimming
  • 12/01/19, Alberta Sport Development Center Athlete of the Month
  • 06/01/18, Red Deer Synchronized Swim Club Athlete of the Year
  • 04/01/18, Dairy Queen Athlete of the Month

Extracurricular Activities

  • Artistic Swimming (Recreational at University of Alberta), 09/01/22 - 01/31/23
  • Provincial and National competitive athlete, 9/01/10 - 05/31/20
  • Artistic Swimming (Team Captain), 09/01/2019 - 05/31/2020
  • Cooking Room Summer Classes, 07/01/18
  • RDC Summer Cooking School, 08/01/15

Volunteer Experience

  • Alberta Winter Games Artistic Swimming Official, 02/01/20
  • Canada Winter Games Artistic Swimming Official, 02/01/19
  • Festival of Trees Candy Cane Lane Volunteer, 12/01/17, Yearly
  • Red Deer Synchronized Swim Club Assistant Coach, 09/01/17, 05/31/21

Certification

  • Swim/Lifesaving Instructor and Preschool Proficiency, MacEwan University, 03/01/23
  • National Lifeguard - Red Deer, 05/01/22
  • Standard First Aid, St John Ambulance Level C CPR and AED, 04/01/22
  • Coach Certification - Artistic Swimming, 09/01/20
  • HCS3000: Workplace Safety Systems, 07/01/19

References

  • Megan Jeffery, Program Delivery Supervisor, Assisted Living and Social Services, megan.jeffery@gov.ab.ca
  • Joel Peterman, Vice Principal, St. Francis of Assisi Middle School, 587-876-0257, Joel.peterman@rdcrs.ca

Timeline

Summer Student - File Review Team

Assisted Living and Social Services
05.2024 - 08.2025

Summer Student - Case Aide

Children and Family Services
06.2023 - 08.2023

Customer Service Representative

Staples
02.2021 - 06.2022

French Diploma -

Notre Dame High School

Elementary & Middle School -

Camille J. Lerouge

Bachelor of Science -

University of Alberta

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Olivia Moreau