Vivien Ajwang
Kitchener,Canada
Summary
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Worker
Rygiel Supports For Community Living
01.2023 - Current
- Provided hands-on support to supported individuals with daily living activities to enhance quality of life.This included personal care, bedside, and personal hygiene (helping individuals move, bathe, and groom with dignity, independence, privacy, preference and safety) , meal preparation, plating and feeding.
- Developed and maintained strong relationships with clients and their families.
- Trained new staff on best practices for client interaction and safety protocols.
- Streamlined communication processes between team members to improve service delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with healthcare professionals to implement personalized care plans.
- Monitored client progress and reported changes in health status to supervisors.
- Provided emotional support and companionship to clients in various settings.
- Supported individuals with complex medical needs such as g-tube feeds, catheter care, ostomy care, oral suctioning and seizure management
- Created a warm, supportive and inclusive environment by working closely with a team to ensure the residents feel safe and values.
- Assisted residents with social and leisure activities, transportation and medical appointments as needed.
- Administered and assisted with medication reminders as needed.
- Supported with light housekeeping (sweeping, mopping,dusting,laundry,dishes, etc) in a home environment.
- Participated in ongoing staff training and development
- Devised and implemented community-based programs to promote mental health awareness.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
RESIDENT SUPPORT STAFF
University Health Network
11.2020 - Current
- Provided professional reception support and handled inquiries and complaints via phone, email and in person.
- Helped residents with mealtime setup, delivery & service, and mobility.
- Assisted with set up of devices such as tablets or cell phones so residents can communicate with their families and friends.
- Shadowed Personal Support Workers during body mechanics and transfers of residents.
Personal Support Worker
PLAN A
01.2023 - 12.2024
- Assisted clients with daily living activities and personal care needs.
- Provided emotional support and companionship to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Assisted in meal preparation and feeding of clients
- Performed house keeping /maintenance, laundry
- Administered medication to individual clients
- Updated individual files with the required daily experience or any noticeable changes
- Worked closely with nurses on duty in routine check ups and ensuring proper documentation of individual progress
SHELTER WORKER (PART-TIME)
Covenant House
01.2022 - 12.2022
- Company Overview: Youth Social Services Organization
- Worked with shelters of residents facing challenges such as Poverty, Mental Health, Addictions, Abuse, and Social Isolation.
- Provided support to the residents and helped them achieve success in transitioning to housing.
- Helped to maintain order in the shelter and encouraged individuals to achieve their personal goals.
- Reported and recorded all incidents & complaints, and resolved conflicts and disputes.
- Youth Social Services Organization
OUTREACH ADMINISTRATOR
Toronto Alliance for the Performing Arts
03.2021 - 12.2021
- Worked with Toronto District School Board educational partner to plan and deliver career & educational workshops to high school & post-secondary students.
- Responded daily to in-person and phone inquiries about TAPA outreach educational programs; completed application registration.
- Developed and maintained relations with community agencies to communicate updates on the hiptTIX and other city special programs for newcomers.
- Performed office administrative duties to support the Program Coordinator.
- Managed scheduling and logistical arrangements for events, ensuring seamless execution of performances.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
OFFICE MANAGER
Danish Modular Systems
10.2017 - 09.2019
- Coordinated all office functions and directly supervised a team of 7 administrative staff: allocated tasks and monitored their performance.
- Provided professional in-person reception to customers, visitors, suppliers, vendors, employers, and handled inquiries and complaints.
- Managed relationships with vendors, service providers and landlords; ensured that all items were invoiced and paid on time.
- Worked with communities and health organizations to disseminate HIV/AIDS information and raised awareness of the dangers of HIV as part of company CSR Policy.
ADMINISTRATIVE MANAGER
Alliance Francaise
08.2011 - 09.2017
- Provided administrative and clerical support to 30+ personnel, assisted with accounting.
- Maintained daily schedules for 12 supervisors; made travel arrangements, coordinated meetings, set-up meeting rooms.
- Managed 40+ telephone calls to appropriate staff and senior level executives on a daily basis.
- Supervised the activities of 15 clerical employees including 3 secretaries and 12 casual employees for procedures and policy compliance.
PROGRAM OFFICER
Royal Danish Embassy
11.2008 - 07.2011
- Managed and monitored the implementation of the Private Sector Development Program (PSDP).
- Conducted project follow ups, disbursements, financial planning, and prepared progress reports.
- Increased the PSDP program visibility by 25% among private companies, associations, and government corporations.
- Identified and prepared profiles for eligible local companies and worked with the Private Sector Secretariat to arrange grant approval or technology transfer for 50+ companies.
- Monitored 20+ projects, coordinated meetings with the stakeholders, and provided guidance as required.
Education
DIPLOMA - SOCIAL WORK & SOCIAL ADMINISTRATION
Nkumba University
Kampala, Uganda09.2017
BACHELOR OF ARTS - EDUCATION PSYCHOLOGY & COUNSELING
Makerere University
Kampala, Uganda11.2006
Skills
- Microsoft Office Suite
- Typing
- Medication administration
- Crisis intervention
- Crisis management
- Risk management
- Housekeeping and laundry
- Personal care assistance
- Experienced with [diagnosis] patients
- First aid and CPR
- Teamwork and collaboration
- Personal errands
- Problem-solving
- Emergency response training
- Case documentation
- Group facilitation
- Verbal and written Communication
- Organization
- Interpersonal skills
- Bilingual (English/French)
- Time Management
- Fast Paced Environment
- Multitasking
- Team Collaboration
- Bilingual
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Behavioral support
- Relationship building
- Mobility assistance
- Transportation assistance
- Life skills development
- Cultural sensitivity
- Community integration
- Recreational activities
- Critical thinking
- Conflict resolution
- Empathy and patience
- Meal planning and preparation
- Interpersonal communication
- Substance abuse treatments
- Documentation skills
- Goal setting
Languages
French
Professional Working
English
Certification
Training And Certificates
Toronto Shelter Standards Certificate, Toronto Hostels Training Centre, 09/21
Gentle Persuasive Approach Certificate, A1 Global College of Health Sciences and Business,02/25
Non- Violence Crisis Intervention Certificate, A1 Global College of Health Sciences and Business -02/25
PSW certificate,Pharma Medical Science College of Canada,02/22
Business Office Skills Certificate, Centennial College, 12/20
Certificate in Microsoft Excel & Word, Centennial College, 12/20
Start Customer Care Program Certificate, ACCES Employment, Toronto, ON, 06/20
Customer Service Excellence Certificate, Ontario Tourism Education Corp. (OTEC), 06/20 Canadian Workplace Essentials Certificate, OTEC, 06/20
Standard First Aid CPR & AED Certification, A1 Global College of Health Sciences and Business, 09/25
Timeline
Support Worker
Rygiel Supports For Community Living
01.2023 - Current
Personal Support Worker
PLAN A
01.2023 - 12.2024
SHELTER WORKER (PART-TIME)
Covenant House
01.2022 - 12.2022
OUTREACH ADMINISTRATOR
Toronto Alliance for the Performing Arts
03.2021 - 12.2021
RESIDENT SUPPORT STAFF
University Health Network
11.2020 - Current
OFFICE MANAGER
Danish Modular Systems
10.2017 - 09.2019
ADMINISTRATIVE MANAGER
Alliance Francaise
08.2011 - 09.2017
PROGRAM OFFICER
Royal Danish Embassy
11.2008 - 07.2011
BACHELOR OF ARTS - EDUCATION PSYCHOLOGY & COUNSELING
Makerere University
DIPLOMA - SOCIAL WORK & SOCIAL ADMINISTRATION
Nkumba University
Volunteer Experience
- Admin Assistant Placement, New Circles Community Services, 12/20 - Present
- Volunteer, Canadian Center for Women's Empowerment, 09/20 - Present
- Volunteer, Weston Village Senior Centre, 06/20 - 08/20
- Volunteer, Salvation Army, Yorkwood, Toronto, ON, 10/19 - 12/19
- Volunteer, The Stop, 03/19 - 06/19
Training And Certificates
- Toronto Shelter Standards Certificate, Toronto Hostels Training Centre, 09/21
- PSW certificate,Pharma Medical Science College of Canada,02/22
- Business Office Skills Certificate, Centennial College, 12/20
- Certificate in Microsoft Excel & Word, Centennial College, 12/20
- Start Customer Care Program Certificate, ACCES Employment, Toronto, ON, 06/20
- Customer Service Excellence Certificate, Ontario Tourism Education Corp. (OTEC), 06/20
- Canadian Workplace Essentials Certificate, OTEC, 06/20
- Standard First Aid CPR & AED Certification, The Academy for First Aid and Safety, Toronto, ON, 12/19