VINCENT REID
Ajax,Canada
Summary
Versatile professional with expertise in commercial driving and customer relations. Demonstrated success in managing commercial truck operations while adhering to stringent safety standards. Committed to maintaining a clean work environment and ensuring high levels of client satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Mover / Team Lead (Driver)
Serenity Moving Co. / My Home
Markham, Canada
06.2020 - Current
- Appointed to Team Lead and Driver, maintaining an outstanding safety and performance record for over two years.
- Operated commercial moving vehicles and managed multiple daily relocation projects, prioritizing safety to ensure successful and secure relocations.
- Trained and mentored incoming staff on heavy-lifting techniques and workplace safety protocols, enhancing team capability and customer service standards.
Bilingual Customer Service Representative
Concentrix
Oshawa, Canada
05.2022 - 06.2022
- Listened actively to customers, achieving 100% satisfaction ratings by addressing inquiries with empathy and professionalism.
- Handled high-volume customer inquiries in English and French, resolving complex issues to enhance customer experience.
- Collaborated with large remote team via Microsoft Teams to maintain consistent service delivery across time zones.
Selector
Sobeys
Whitby, Canada
02.2019 - 01.2022
- Exceeded productivity targets in high-pressure, fast-paced environment by maintaining over 100% efficiency rate.
- Operated warehouse equipment to efficiently pick products for customer orders.
- Fulfilled large-scale warehouse orders, ensuring safe handling of heavy cases up to 80 lbs to meet demand.
- Organized inventory to maintain optimal stock levels and ensure accuracy.
- Collaborated with team members to streamline order fulfillment processes.
Product Demonstrator
CDS
Ajax, Canada
02.2018 - 05.2018
- Engaged consumers through interactive product presentations and demonstrations.
- Demonstrated products to customers, highlighting features and benefits.
- Engaged with customers to promote brand awareness, achieving consistent sales that exceeded daily quotas.
- Prepared and demonstrated food and non-food vendor products to Costco club members, enhancing customer experience and product appreciation.
- Assisted in setting up product displays and promotional materials.
Education
Electrical Engineering - College Diploma
Durham College School of Trades
Whitby, ON05-2022
Skills
- Commercial Driving
- DZ Truck Operation
- Heavy Vehicle Operation
- Load Securing & Distribution
- Route Navigation
- Vehicle Maintenance
- Team Leadership
- Employee Training
- Customer Relations
- Bilingual (English/French)
- Heavy Lifting (up to 80 lbs)
Certification
- Class DZ Drivers License
- Workplace Safety (OSHA) Certification
Timeline
Bilingual Customer Service Representative
Concentrix
05.2022 - 06.2022
Mover / Team Lead (Driver)
Serenity Moving Co. / My Home
06.2020 - Current
Selector
Sobeys
02.2019 - 01.2022
Product Demonstrator
CDS
02.2018 - 05.2018
Electrical Engineering - College Diploma
Durham College School of Trades