Olha Frolova
Calgary,AB
Summary
Motivated and reliable shop associate with a background in customer service. Committed to delivering a positive shoppin experience by assisting customers, answering inquiries and providing product information. Excellent communication and teamwork skills, with the ability to thrive in fast-paced environments. Passionate about supporting store goals and ensuring customer satisfaction through attentive service and a friendly demeanor.
Overview
6
6
years of professional experience
Work History
Owner
Self Employed, Online Store Kids Fashionlux
07.2020 - 02.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Elevated brand awareness with social media.
- Preparation and packaging of goods for shipment.
- Added a product to the online store, including product photos and descriptions
Shop Assistant
Sinsay
03.2016 - 02.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Ensured that shelves were stocked and product displays were neat and well-organized.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
Education
Black Sea National University Named Petro Mohyla
Ukraine, Mykolaiv06-2009
High School Diploma -
Lyceum Pedagog
Ukraine, Mykolaiv06-2007
Skills
- Strong communication and customer service: Providing personalized assistance, answering product inquiries
- Store organization: maintaining product displays, ensuring shelves are stocked, and organizing the sales floor
- Teamwork: capability to work well in a team environment and support colleagues
- Product knowledge: familiarity with store inventory, product features, and benefits
- Ability to work in a fast paced environment
- Attention to detail: checking for product damages or expiration dates
Languages
English
Elementary
Timeline
Owner
Self Employed, Online Store Kids Fashionlux
07.2020 - 02.2022
Shop Assistant
Sinsay
03.2016 - 02.2018
Black Sea National University Named Petro Mohyla
High School Diploma -
Lyceum Pedagog
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