Oleksandra Prokopenko
Kelowna,BC
Summary
Experienced in customer service and customer service. Pedantic and reliable to tasks in work, also friendly to customers and always find a personal approach to them. I can equally well cope with the task at hand both in a team, where there are clear instructions, and on projects where the initiative is welcome. Work well in a team, both offline and online, maintaining the teamwork process. Appreciate respect for each other in the workplace, do not allow personal opinion to influence the quality of work performed.
Overview
3
3
years of professional experience
Work History
Junior Researcher
Alfred Nobel University
03.2023 - Current
- Work on the design and presentation of information for students in the university chat room.
- Analysis of invitation letters.
- Development of university accountability tables in collaboration with educational moments for students.
Supervisor | Restaurant Waiter
Elkhorn Resort Spa & Conference Centre
02.2024 - 09.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Housekeeper
Haus Felsenburg
03.2022 - 10.2022
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
Administrator
Photo Studio "ART COTRAST"
10.2021 - 02.2022
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Streamlined the appointment of clients and kept the studio's busy schedule.
- Observed the handling of equipment and compliance in the halls by customers.
- Observed the handling of equipment and compliance in the halls by customers.
- Participated in corporate parties and birthdays, which were held in the studio, being involved in all the processes of both preparation and in the process of the events themselves at various requests.
Barista
Coffee Shop "Coffee Department"
09.2021 - 02.2022
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Farm Laborer
Raspberry Farm
05.2021 - 08.2021
- Increased crop yield by implementing effective planting and harvesting techniques.
- Berry picking and planting.
- Plantation cleanup.
- Selection of berries for sale.
- Harvested crops at proper time for maximum yield and quality.
Education
Bachelor of Arts in Philology - Philology: Translation
Alfred Nobel University
Ukraine06.2023
Skills
- Microsoft Office
- Qualitative Research
- Cleanliness
- Food safety awareness
- Training and mentoring
- Staff Management
- Customer Service
- Office Administration
- Teamwork
- Dusting furniture
- Customer service-focused
- Order Taking
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Germany
Limited Working
Timeline
Supervisor | Restaurant Waiter
Elkhorn Resort Spa & Conference Centre
02.2024 - 09.2024
Junior Researcher
Alfred Nobel University
03.2023 - Current
Housekeeper
Haus Felsenburg
03.2022 - 10.2022
Administrator
Photo Studio "ART COTRAST"
10.2021 - 02.2022
Barista
Coffee Shop "Coffee Department"
09.2021 - 02.2022
Farm Laborer
Raspberry Farm
05.2021 - 08.2021
Bachelor of Arts in Philology - Philology: Translation
Alfred Nobel University
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