OLAMIDE OLAYINKA
Ottawa,Ontario
Summary
Results-oriented Fraud Detection Data Analyst with a strong track record of detecting and adjudicating fraud / fraudulent activities in various Bank channels/products. Skilled in assessing risk, mitigating losses and ensuring compliance. Seeking to apply expertise in fraud prevention and data analysis to contribute to the fraud group
Overview
11
11
years of professional experience
Work History
Fraud Specialist
Alterna
10.2021 - Current
- Provide insights and guidance to internal back-office departments and Alterna branches through email communications, sharing expertise in account access mitigation methodologies while prioritizing data privacy and information security
- Review, for signs of fraud and unusual account behaviour, relevant Excel source data reports relating to new account activity such as out-of-country transactions, electronic fund transfers (EFT Canada), new bill payment additions, logins with unique IP/Devices attributes; skillfully employed multiple data sorting method such as duplicate removal, cell content manipulation using formula's to aid pattern recognition and trend visualization
- Utilize knowledge of LexisNexis® ThreatMetrix® query syntax through self-study of software documentation introduced by Alterna to generate accounts with similar attributes and corresponding geolocation data
- Extract and analyze source data using pivot tables/charts in Excel to help visualize and approximate fraud geolocation hotspots or areas of concern by organizing and comparing IP-based login geolocation data to confirmed fraud activity
- I presented findings, insights derived from pivot charts, and recommendations to management on occasion in a clear and concise manner, providing actionable intelligence for decision-making and fraud prevention initiatives
- Review cheques deposited through various bank channels for instances of deposited counterfeits, materially altered and fraudulent government cheques; also review large cheques clearing accounts for signs of stolen cheques/booklet situations where signatures are non-conforming
- Monitor and adjudicate various real-time Verafin alerts identifying emerging fraud trends and anomalies of account/member behaviour's including cheque chargebacks, branch hopping scenarios, sleeper accounts with new deposits, and cheque deposits with insufficient hold periods,
- An Association of Certified Fraud Examiners (ACFE) member pursuing certification in fraud examination (CFE) with keen interest in continuing education in data analysis and visualization tools such as Excel, SQL, Python and Tableau to assist in identifying root causes and patterns when recommending appropriate mitigation strategies
Fraud Detection Analyst
TD, Financial Crimes And Fraud Management Group
05.2019 - 03.2020
- Investigated various point-of-sale credit card frauds, including card-not-present scenarios, skimmed/counterfeit cards, lost/stolen, account takeover and identity theft cases
- Gained department recognition by achieving a team-high sixty-six fraud finds with one verified fraudulent application of credit, perfect listening and quality score within the first month on the floor
- Conducted in-depth analysis of the risk associated with transactions from various point of sale sources; identified and evaluated anomalies and ultimately approved or declined transactions based on risk assessment
- Analyzed large data sets to find patterns of fraud or anomalies while providing a range of process improvement support in the detection function
- Applied operating policies and procedures, ensuring due diligence and accuracy of transaction and contacted customers directly to notify them of fraudulent activity and/or confirm valid transactions while minimizing the impact on customers and the organization
- Collaborated as a member of a team, supporting a positive work environment and providing exceptional service and discretion in managing confidentiality
Customer Service and Transition Team Officer
TD, CUETS Financial / MBNA Card Services
12.2017 - 05.2019
- Provided courteous and accurate information to customers, addressing statement and product inquiries while engaging customers in conversation to better understand their needs
- Achieved the highest metric used to grade officers within the business, "Exceptional Quality," by participating in numerous developmental activities while continuously enhancing knowledge and expertise within my current role
- As an ambassador for the CUETS Agent Council, brought feedback and ideas from the team to the General Manager's attention, provided input and solutions in meetings and made sure the focus was on making CUETS a great place to work
- As a Transition Team Officer, assisted new hires with onboarding and provided product knowledge support and delivery of new customer service training curriculum throughout the onboarding experience
- Produced progress development documents to the Transitional Team Manager on details of formal and informal coaching sessions for new hires creating a seamless new hire experience while driving and building agent capabilities
- Member of a My Idea Counts Committee, prompting participation in the program, deliberating on all views submitted, relaying feedback to agents on ideas submitted, and creating a process for implementing plausible ideas to ease day-to-day tasks
- Engaged in ongoing shadowing sessions with the fraud and security department as well as the credit department for a better understanding of best practices to protect bank assets
Call Router
Excel HR - Check Point Software Technologies Ltd.
05.2017 - 10.2017
- Registered incoming calls, opened technical support tickets and set up remote session appointments for customers with technical issues
- Managed case updates, monitored service requests and dispatched cases to technicians based on agreed service levels and technician expertise. This action ensured reduced manager escalations
- Monitored service requests and dispatched cases to technicians based on technical information received from customers and the technical expertise of technicians available
- Ensured contractual entitlement to support for technical issues based on support levels
Customer Service Officer
Excel HR - Scotia Bank
06.2016 - 01.2017
- Provided excellent service and resolved statement inquiries using storage management tools, including, Content Manager On-Demand (CMOD)
- Communicated effectively with senior management and appropriate lines of business using Microsoft Lync 2010 and Microsoft Outlook while in conversation with customers to determine the best course of action to resolve issues
- Researched errors with PINs using the Total System Services (TSYS) and assisted with PIN maintenance and troubleshooting through the Interactive Voice Response system (IVR)
- Improved quality of calls within a team-driven and fast-paced work environment using Pegasystems customer relationship management platform (Pega 7) to deliver accurate, relevant and complete first-call resolution information to customer inquiries
- Researched and resolved sign-in issues for the Scotiabank online website using the Application System/400 (AS/400) to reset customer passwords and bypass security questions, prioritizing customer security and satisfaction
Volunteer Ambassador
Carleton University - Paul Menton Centre PMC
01.2013 - 09.2016
- Completed the Accessibility for Ontarian's Disability Act training program (AODA
- Wrote concise lecture notes and tutored students on behalf of Carleton University; this ensured that study materials were always available to students in a consistent and comprehensive manner
- Independently conducted in-depth research and designed a presentation to discuss the Accessibility for Ontarians with Disabilities Act with a group of Carleton University interns, tutors and mentors
Education
Bachelor of Science - Mechanical Engineering
Carleton University
Ottawa, ON02.2017
Skills
- Client Relations Skills
- Performance Feedback
- Customer Accounts Management
- Fraud Investigations
- Data Analysis
- Credit Card Fraud
- Business Development
- Advanced Microsoft Office
- LexisNexis ThreatMetrix
Timeline
Fraud Specialist
Alterna
10.2021 - Current
Fraud Detection Analyst
TD, Financial Crimes And Fraud Management Group
05.2019 - 03.2020
Customer Service and Transition Team Officer
TD, CUETS Financial / MBNA Card Services
12.2017 - 05.2019
Call Router
Excel HR - Check Point Software Technologies Ltd.
05.2017 - 10.2017
Customer Service Officer
Excel HR - Scotia Bank
06.2016 - 01.2017
Volunteer Ambassador
Carleton University - Paul Menton Centre PMC
01.2013 - 09.2016
Bachelor of Science - Mechanical Engineering
Carleton University
Similar Profiles
Bianca RampersadBianca Rampersad
Member Service Representative at Alterna Savings & Credit Union LtdMember Service Representative at Alterna Savings & Credit Union Ltd
Mikel DaughertyMikel Daugherty
Superintendent at MPG pipelines DBA Alterna SolutionsSuperintendent at MPG pipelines DBA Alterna Solutions
TY ELUSAKINTY ELUSAKIN
CANNABIS BANKING SPECIALIST at ALTERNA SAVINGSCANNABIS BANKING SPECIALIST at ALTERNA SAVINGS