Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Young

Peterborough,ON

Summary

Ambitious professional with drive for delivering exceptional customer service and building strong client relationships through articulate communication and proactive approach. Known for thriving in dynamic environments, consistently achieving goals by leveraging social skills and optimistic outlook.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

Alterna Savings Credit Union
11.2024 - Current
  • Answered customers' questions and explained available services.
  • Processed wire transfers in accordance with bank guidelines and federal regulations.
  • Advised customers on how to open new accounts or use existing accounts efficiently.
  • Opened, closed, and updated accounts for customers.
  • Provided exceptional customer service in resolving customer issues and inquiries related to banking products.
  • Managed a portfolio of high net worth clients by providing personalized advice on investments.
  • Analyzed customer information to determine eligibility for special offers or discounts.
  • Provided training for new employees on various aspects of personal banking processes.
  • Supported branch in achieving individual and team goals while acting in customer's best interest.
  • Offered sound financial advice to clients and helped them to make informed decisions regarding their financial investments.

Member Service Representative

Alterna Savings Credit Union
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built strong customer relationships
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responsible for balancing out cash drawer on a daily bases.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Certified Forklift Driver

ACI Brands
01.2019 - 05.2022
  • Team Lead
  • Trained new staff members
  • Changed out forklift batteries and connected batteries to battery charger.
  • Quality Assurance.
  • Merchandise Relocation.
  • Organize daily picks for warehouse staff.
  • Communicated with floor managers to determine merchandise placement.
  • Removed orders from storage, wrapped and staged for shipments.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Manually counted Number of picked and packaged orders for any loss.

Guest Service Ambassador

WestJet Airlines
01.2020 - 06.2020
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
  • Processed reservations and check-ins and checkouts in accordance with established procedures.
  • Greeted guests with a warm and friendly demeanor, while providing excellent customer service.
  • Provided front-line customer service to all guests, including answering questions and providing directions.

Education

Diploma - Flight Service - Operations & Cabin Management

Seneca College
05.2020

High School Diploma -

Cardinal Leger Secondary School
06.2018

Skills

  • Customer relation management
  • Sales
  • Team collaboration
  • Creative thinking
  • Staff Training
  • Excel
  • Office administrative

Certification

Canadian Red Cross - First Aid & CRP/AED level C 2024

Davis Training - Narrow Aisle Reach and Order Picker 2021

Davis Training - Fall Protection 2021

Timeline

Personal Banking Associate

Alterna Savings Credit Union
11.2024 - Current

Member Service Representative

Alterna Savings Credit Union
06.2022 - Current

Guest Service Ambassador

WestJet Airlines
01.2020 - 06.2020

Certified Forklift Driver

ACI Brands
01.2019 - 05.2022

High School Diploma -

Cardinal Leger Secondary School

Diploma - Flight Service - Operations & Cabin Management

Seneca College

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Cassandra Young