OKPARA CHINEDU AUSTINE
Calgary,AB
Summary
Results-driven logistics professional with experience in warehouse operations, inventory management, and order fulfillment. Strong focus on team collaboration and adapting to changing needs. Proficient in operating forklifts, managing stock levels, and ensuring timely deliveries. Reliable and efficient, known for maintaining high standards and achieving measurable results.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Clerk
DX Delivery
05.2023 - 11.2024
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Maintained accurate documentation of all inbound/outbound transactions, providing detailed information for tracking purposes during audits or investigations as needed.
- Enhanced customer satisfaction rates through careful attention to detail while picking orders according to packing slips or electronic manifests provided.
Bank Teller
Ugochukwu Micro Finance Bank
09.2022 - 02.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
CRHS Accountant
Redeemed Christian Church of God
09.2013 - 08.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Customer Service Officer/ Logistics Supervisor
Fine edge Logistics Ltd
09.2010 - 08.2013
- Receives Order request and assign to a rider
- Customer Follow up
- Preparation of daily customer feedback and complaint sheet
- Preparation of daily report on the number orders taken
- Assigning of orders to pickup drivers
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science - Accounting
Anambra State University
Anambra State, Nigeria07.2011
Skills
- Unpacking merchandise
- Receiving
- Prioritization
- Shipping
- Loading and unloading
- Report creation
- Call center experience
- Complaint resolution
- Microsoft Excel
- Cash counting
- Customer relationship development
Carecertifications
- Develop your Emotional Intelligence
- Personal Development Standard
Professional Attainments
- Warehouse Management: Inventory, Stock and supply Chain, 01/01/23
- Business Administration: Working with Customers and Team, 11/01/22
- Caregiving skill: Dementia Care, 10/01/22
- Introduction to care giving, 03/01/23
Languages
English
Professional Working
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 44 in the development of new branch.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Earned best team player for outstanding customer service.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Warehouse Safety Principles Certificate – National Safety Council.
Best Customer relation of the year
My best customer relation of the year happens in 2020 when i was able to resolve a conflict between a staff and an angry customer, who can to to the office with a disappointment do to error of omission on her order.
i was able to calm her down, get to know what the challenge was and proffer solution that save the company and the staff
Timeline
Warehouse Clerk
DX Delivery
05.2023 - 11.2024
Bank Teller
Ugochukwu Micro Finance Bank
09.2022 - 02.2023
CRHS Accountant
Redeemed Christian Church of God
09.2013 - 08.2022
Customer Service Officer/ Logistics Supervisor
Fine edge Logistics Ltd
09.2010 - 08.2013
- Warehouse Safety Principles Certificate – National Safety Council.
Bachelor of Science - Accounting
Anambra State University
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