Odette Span
Vancouver,CA
Summary
Dynamic Support Services Worker with a proven track record at Providence Living-Cooper Place Assisted Living. Excelled in enhancing client satisfaction and fostering strong relationships through effective communication and crisis intervention. Skilled in documentation and cross-cultural sensitivity, ensuring high-quality support and safety.
Overview
37
37
years of professional experience
Work History
Support Services Worker
Providence Living-Cooper Place Assisted Living
04.1987 - 04.2024
- Responsible for the day-to-day cleanliness of all common areas, individuals rooms and all exterior areas on the property
- Safety and security of all tenants and property
- Assisted in the training and development of new support staff, contributing to a stronger team performance.
- Facilitated clear communication between all parties involved in projects or tasks, resulting in successful outcomes and satisfied clients.
- Enhanced client satisfaction by providing timely and efficient support services
- Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency.
- Contributed to a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues when needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and prompt assistance.
- Managed high-volume workload, successfully completing tasks within tight deadlines while maintaining attention to detail.
- Proactively identified potential challenges or obstacles before they arose, allowing for swift resolution or prevention of issues.
Education
GED -
J.Loyd Crowe Secondary School
Trail, Canada06.1983
Skills
- Flexibility
- Active Learning
- Documentation
- Cross-cultural sensitivity
- Conflict resolution & Crisis Intervention
- Ability to communicate effectively, both verbally and in writing
- Ability to establish rapport with Clients and Staff
Languages
English
Native or Bilingual
Timeline
Support Services Worker
Providence Living-Cooper Place Assisted Living
04.1987 - 04.2024
GED -
J.Loyd Crowe Secondary School
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