Oceanica Salvi
Toronto,ON
Summary
Dependable server successful providing fast, high-quality and polite customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server/Waitress
Downtown Wing Company
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Waitress
Namaste Kingston Restaurant
09.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Executive
Call It Springs
05.2022 - 09.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Server/Bartender
Dive RestroBar
09.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Graduate Certificate - Project Management
Fleming College Toronto
Toronto, ON09.2023
Graduate Certificate - Digital Marketing And Communications
St Lawrence College
Kingston, ON09.2022
Bachelor's of Design - Accessory Design
National Institute of Fashion Technology
India07.2019
Skills
- Excellent customer service and Rapport
- Menu knowledge and recommendations
- Order accuracy and efficiency
- Problem-solving and conflict resolution
- Communication and interpersonal skills
- Multitasking and time management
- Cash handling and POS systems
- Food safety and sanitation
- Cocktail Knowledge
- Sales Expertise
- Server Training
- Pos Operation
Smart serve certified
Successfully completed the Smart Serve certification program, demonstrating knowledge of responsible alcohol service, legal requirements, and strategies for preventing intoxication and underage drinking.
availability
flexible & full time available temporarily but I can update the new schedule/changes when occurs
Timeline
Server/Waitress
Downtown Wing Company
01.2023 - Current
Server/Waitress
Namaste Kingston Restaurant
09.2022 - 12.2022
Sales Executive
Call It Springs
05.2022 - 09.2022
Server/Bartender
Dive RestroBar
09.2021 - 01.2022
Graduate Certificate - Project Management
Fleming College Toronto
Graduate Certificate - Digital Marketing And Communications
St Lawrence College
Bachelor's of Design - Accessory Design
National Institute of Fashion Technology
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