Summary
Overview
Work History
Education
Skills
Cover letter
Languages
Timeline
Generic

STEPHANIE SARMIENTO

Toronto,Canada

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Server/Waitress

Peter G’s Bar And Grill
01.2021 - Current
  • Greeted customers enthusiastically as they entered the restaurant.
  • Efficiently delivered food and drinks, ensuring guest comfort and satisfaction.
  • Informed patrons about menu specials to enhance their dining choices.
  • Sustained cleanliness in bar areas to meet health regulations.
  • Organized bar supplies consistently to ensure smooth operations.

Cashier/Customer Service

Walmart
01.2011 - 12.2013
  • Provided answers to customer questions regarding products and payment processes.
  • Addressed and resolved complaints, directing complex issues to relevant staff.
  • Executed sales through accurate use of cash registers and scanners.
  • Managed discounts, promotions, and special offers efficiently.
  • Handled refunds and credits following company guidelines.
  • Maintained transaction records by balancing sales and receipts accurately.
  • Wrapped merchandise neatly for customer satisfaction.
  • Contributed to store upkeep via stocking, pricing, and organization.

Office Administrator/Customer Service

Privately owned Cleaning supply Company
01.2009 - 12.2011
  • Executed clerical and administrative functions per supervisor requirements.
  • Managed customer inquiries and resolved complaints efficiently.
  • Processed customer orders and issued refunds promptly.
  • Ordered necessary supplies to support company operations.
  • Ensured accuracy and completeness of all administrative paperwork, submitting on time.
  • Prepared memos, faxes, emails, maintained files, and generated reports.
  • Coordinated courier services and arranged overnight deliveries as needed.

Office Administrator

Paul Druxerman LLB Law Firm-Toronto Ontario
01.2005 - 12.2008
  • Processed accident claims while invoicing insurance companies using OCF 3, 18, 21, and 22 forms.
  • Handled legal documentation by processing letters and faxing required files.
  • Oversaw Meridian telephone system operations, facilitating call transfers and message taking.
  • Managed inventory by ordering supplies and conducting data entry tasks.

Education

Diploma -

Medix College of Healthcare
Toronto, ON
01.2019

Certification -

Loretto College
01.2009

Skills

  • Service proficiency
  • Team collaboration and autonomy
  • Expertise in customer support
  • Abeldent software knowledge
  • Communication effectiveness
  • First Aid and CPR certified
  • Time organization skills
  • HARP certification holder
  • Smart Serve certified

Cover letter

Dear Hiring Manager,

I am writing to express my interest in joining RBC as a Customer Service Representative. With a strong work ethic, excellent communication skills, and a passion for helping others, I am confident in my ability to provide outstanding service and contribute positively to your team.

Throughout my experience in customer service, I have learned the importance of professionalism, accuracy, and building trust with clients. I take pride in creating a friendly and efficient environment, handling customer inquiries with patience, and ensuring that each client leaves with a positive experience. I am also highly organized, detail-oriented, and able to multitask effectively in fast-paced settings.

I am eager to bring my enthusiasm, reliability, and commitment to excellence to RBC , where I can continue to grow and provide valuable support to customers and colleagues alike. I would welcome the opportunity to discuss how my skills and motivation align with your team’s goals.

Thank you for considering my application. I look forward to the opportunity to meet with you and discuss how I can contribute to your success.

Sincerely,

Stephanie Sarmiento

Languages

English
Native or Bilingual
English
Full Professional

Timeline

Server/Waitress

Peter G’s Bar And Grill
01.2021 - Current

Cashier/Customer Service

Walmart
01.2011 - 12.2013

Office Administrator/Customer Service

Privately owned Cleaning supply Company
01.2009 - 12.2011

Office Administrator

Paul Druxerman LLB Law Firm-Toronto Ontario
01.2005 - 12.2008

Diploma -

Medix College of Healthcare

Certification -

Loretto College
STEPHANIE SARMIENTO