Nubia Moreira
Brampton,Ontario
Summary
. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
34
34
years of professional experience
Work History
Cashier Team Lead
Coach
01.2018 - Current
- Proficient with POS systems and tablets-based payment application.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier/Sales
Coach Canada
01.2015 - 01.2018
- Extensive knowledge of products carried
- Exceptional customer service associated with a high-end retail environment
- Maintain clean and organized displays throughout the store
- Complete transactions as cashier (purchases, returns, exchanges)
- Respond to customer concerns and inquires.
Cashier/Sales
Gap Canada Inc.
01.2010 - 01.2015
- Assist customers with products and fitting rooms
- Maintain clean and organized displays throughout the store
- Complete transactions as cashier (purchases, returns, exchanges)
- Respond to customer concerns and inquires.
Office Administrative Assistant/ Caregiver
Abrigo Center / Volunteer
01.2004 - 12.2010
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Teacher Supervisor/ School Administrator
City Of Campos Altos
01.1995 - 04.2002
- Enhanced teacher performance by conducting regular classroom observations and providing constructive feedback.
- Developed a mentoring program for new teachers, resulting in increased teacher retention and improved classroom management skills.
- Implemented professional development workshops, fostering a collaborative learning environment among teachers.
- Collaborated with school administration to develop and implement curriculum standards, ensuring alignment with state guidelines.
- Evaluated instructional materials and resources, selecting the most effective tools for enhancing teaching practices.
- Assisted in the recruitment and hiring process of qualified educators, leading to a strong and diverse teaching staff.
- Streamlined scheduling processes to maximize instructional time while minimizing teacher workload.
- Maintained a high level of professionalism by staying current on industry trends, attending conferences, and participating in ongoing professional development opportunities.
Teacher, Grade 1
Escola Municipal Amelia Franco
01.1990 - 12.1995
- Improved students'' reading comprehension by implementing diverse teaching strategies and materials.
- Enhanced classroom management, establishing a positive learning environment with clear expectations and consistent consequences.
- Collaborated with colleagues for curriculum development, sharing best practices and creating interdisciplinary units.
- Developed strong relationships with parents, maintaining open communication to support student success both inside and outside the classroom.
Education
Bachelor in Pedagogy -
FAFI – Faculty of Philosophy, Science and Arts
Araxa, BrazilPost-Graduation in Pedagogy -
University of Sao Paulo
Sao Paulo, Brazil01.2001
Skills
- Team Leadership
- Transaction Approvals
- POS System Operation
- Positive Attitude
- Policy Enforcement
- Store Opening and Closing
- Cash Drawer Reconciliation
- POS System
- Online Order Picking
- Cashier training
- Customer Service
- New Hire Training
- Deposit Preparation
- Cash handling expertise
- Cash Register Operation
- Workflow Coordination
- POS System proficiency
- Opening and closing procedures
- Safety rules
- Transaction Management
- Manager support
- Punctual and Reliable
- Loss Prevention
- Motivational Skills
- Customer Service Management
Languages
English
Professional Working
Portuguese
Native or Bilingual
References
Available upon Request
Timeline
Cashier Team Lead
Coach
01.2018 - Current
Cashier/Sales
Coach Canada
01.2015 - 01.2018
Cashier/Sales
Gap Canada Inc.
01.2010 - 01.2015
Office Administrative Assistant/ Caregiver
Abrigo Center / Volunteer
01.2004 - 12.2010
Teacher Supervisor/ School Administrator
City Of Campos Altos
01.1995 - 04.2002
Teacher, Grade 1
Escola Municipal Amelia Franco
01.1990 - 12.1995
Bachelor in Pedagogy -
FAFI – Faculty of Philosophy, Science and Arts
Post-Graduation in Pedagogy -
University of Sao Paulo
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