Michael Dipane
Aroma Pizza and Pasta
Coto de Caza
1
Language
10
years of professional experience
Dynamic team leader with over 6 years of experience in customer service and cash handling. Proven ability to train and mentor staff while implementing effective strategies to improve workflow and enhance customer experiences. Also given leadership training from military officers through the reserve officer training corps while in college.
Work History
Cashier Team Lead
6 Years 4 Months- Processed customer transactions efficiently, ensuring accurate cash handling and minimal wait times.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Assisted in training new cashiers on point-of-sale systems and customer service protocols.
- Maintained cleanliness and organization of work area, enhancing overall customer experience.
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Trained and mentored new team members on register systems and customer interaction techniques.
- Developed strategies to enhance workflow efficiency during peak hours, reducing wait times.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels and loyalty.
- Conducted regular inventory checks to ensure stock accuracy and minimize waste.
- Implemented cash management procedures, enhancing accountability and accuracy in transactions.
Driver
2 Years 1 Month- Navigated complex routes efficiently, ensuring timely passenger arrivals and departures.
- Managed ride requests effectively, optimizing pick-up times through navigation apps and real-time traffic updates.
- Provided exceptional customer service, enhancing rider satisfaction through friendly interactions.
- Maintained vehicle cleanliness and functionality by performing regular inspections and maintenance checks.
Porter
2 Years 3 Months- Assisted customers with vehicle deliveries, providing excellent customer service and support.
- Coordinated vehicle cleaning and detailing, maintaining high standards of presentation and hygiene.
- Managed vehicle inventory, ensuring accurate organization and accessibility for service departments.
- Collaborated with maintenance teams to streamline workflow efficiency during peak periods.
- Trained new porters on company procedures, fostering a culture of safety and teamwork.
Education
Associate of Science - Business Administration
- Extracurricular Activities: ROTC Cadet
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Punctuality and reliability
Positive attitude
Cash management
Heavy lifting
New hire training
Leadership Training
Team collaboration
Sociable and extroverted
Accomplishments
- Developed and maintained a structured fitness program, achieving the physical standards required to pass the ROTC Physical Fitness Assessment through consistent discipline and dedication.
- Demonstrated resilience by adapting my academic path while remaining committed to completing my college education, successfully transitioning to a Business program and continuing toward a bachelor's degree.
Languages
English
Native or Bilingual
Interests
Gym Workouts
Actively participate in organized community networking and social events
strengthening interpersonal communication and relationship-building skills.
Miniature painting and tabletop strategy gaming
Personal Develpment
Timeline
Cashier Team Lead
Aroma Pizza and Pasta
03.2020 - CurrentRead More
Driver
Lyft And Uber
01.2019 - 02.2021Read More
Porter
Rancho Santa Margarita Toyota
06.2016 - 09.2018Read More
Saddleback College
Associate of Science from Business Administration
Read More