Sukhmanpreet Singh
Yuba City,CA
Summary
Dynamic leader and skilled communicator with proven expertise in customer service and team management honed at Papa John's Pizza. Excelled in enhancing team performance and customer satisfaction through effective training and positive engagement. Demonstrated adaptability and computer proficiency, contributing to increased service levels and salon revenue growth at 99 Salon.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Papa John's Pizza
1592 Franklin Rd ,Yuba City
04.2023 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
Hair Designer
99 Salon
India
08.2021 - 11.2022
- Continually updated knowledge of industry trends and techniques through participation in workshops, trade shows, and online forums.
- Waxed eyebrows and facial hair.
- Helped build lasting relationships with customers by offering helpful tips on at-home care for their hairstyles and recommending appropriate products.
- Increased salon revenue by upselling additional services such as color treatments, deep conditioning, and styling products.
- Contributed to salon marketing efforts through social media posts featuring completed hairstyles on satisfied clients.
Education
High School Diploma -
Oxford International School
Hoshiarpur , India03.2022
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Team Management
- Flexible Schedule
- Computer proficiency
- Leadership experience
- Communication skills
- Attention to detail
- Teamwork skills
- Adaptability
- Work ethics
- Time management
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Cashier Team Lead
Papa John's Pizza
04.2023 - 04.2024
Hair Designer
99 Salon
08.2021 - 11.2022
High School Diploma -
Oxford International School