Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Ruvalcaba

Montebello

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience

Work History

Secretary

SCLARC
Los Angeles
04.2025 - Current
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Provided administrative support to the Office Manager and other staff members.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Processed documents and materials for dissemination to appropriate parties.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Handled confidential documents with discretion.
  • Sent and distributed mail and parcels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Maintained organized filing system of paper and electronic documents.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Assistant Store Manager

National Stores Inc
Pico Rivera
04.2025 - 10.2025
  • Provided training to new employees on company policies and procedures.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Manager

United Retail
Montebello
04.2020 - 09.2024
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed daily banking activities such as deposits and withdrawals.

Receptionist Administrative Assistant

Ambiance USA
03.2008 - 02.2023


  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Customer Service Representative

American Telecom Services Inc
City Of Industry
10.2006 - 06.2008
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Montebello High School
Montebello, CA

Skills

  • Multitasking and time management
  • Routing mail
  • Accounting skills
  • Office administration
  • Invoice processing
  • Multi-line phone proficiency
  • Administrative support
  • Filing and data archiving
  • 40 WPM typing speed
  • Package routing
  • Proficient in Word and Excel
  • Fluent in reading, writing, and translating in Spanish

Timeline

Secretary

SCLARC
04.2025 - Current

Assistant Store Manager

National Stores Inc
04.2025 - 10.2025

Assistant Manager

United Retail
04.2020 - 09.2024

Receptionist Administrative Assistant

Ambiance USA
03.2008 - 02.2023

Customer Service Representative

American Telecom Services Inc
10.2006 - 06.2008

High School Diploma -

Montebello High School

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Norma Ruvalcaba