Serafina Aquino
Hamilton,ON
Summary
Friendly and experienced Bartender with exceptional customer service and time management skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons, while building a friendly and engaging rapport with customers.
Overview
18
18
years of professional experience
Work History
BARTENDER
Tim Horton's Field
01.2022 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Perform opening and closing duties such as setting up for incoming shift, including taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
BUSSER
The Well
01.2022 - 07.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
CHILD PROTECTION WORKER
Children's Aid Society of Hamilton
01.2006 - Current
- Collaborate with schools, law enforcement and other community resources to gather information.
- Review existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
- Write descriptive and accurate impending and present danger assessments and family functioning assessments.
- Respond to claims of abuse, neglect or safety concerns.
- Document data and completed accurate updates to case records.
Education
Bachelor of Arts - Social Work
Ryerson University
Toronto, ON05.2005
Skills
- SmartServe Certified
- Customer Service
- High-Volume Environments
- Organizational Abilities
- Stamina and Endurance
Timeline
BARTENDER
Tim Horton's Field
01.2022 - Current
BUSSER
The Well
01.2022 - 07.2022
CHILD PROTECTION WORKER
Children's Aid Society of Hamilton
01.2006 - Current
Bachelor of Arts - Social Work
Ryerson University
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