Adam Black
Windsor,ON
Summary
Professional hospitality leader prepared for supervisory responsibilities in fast-paced environment. Proven track record in enhancing guest satisfaction, optimizing operations, and leading teams to achieve high standards. Strong focus on training staff, maintaining quality service, and adapting to changing needs seamlessly. Reliable and results-driven, with skills in conflict resolution, scheduling, and customer service excellence.
Overview
6
6
years of professional experience
Work History
FOH SUPERVISOR
THE COOK SHOP
05.2022 - Current
- Entrusted in performing an elevated and fine-dining approach to traditional Italian cuisine through proper wine and dining etiquette
- Responsible for aiding and implementing a cocktail menu that appeals to the majority of patrons
- Ensure that all food and beverage going to the patrons is held to the highest degree of accuracy
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty
BARTENDER
F&B HOSPITALITY
01.2021 - Current
- Implemented a variety of unique drinks using popular mixology methods to create desirable cocktails for a wide range of patrons at both Funky Chow Kitchen, The Grand Cantina and F&B
- Responsible for serving a dinner menu and ensuring that each product is consistently held up to its highest standard by maintaining attention to detail
- Tasked with maintaining par levels of alcohol and specific ingredients behind the bar to ensure proper stock on both a weekly and daily basis
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
PARAMEDIC
ESSEX-WINDSOR EMS
10.2018 - 04.2021
- Entrusted with performing life-saving interventions including, but not limited to, CPR, AED and IV Therapy in accordance with Base Hospital protocols
- Performed exceptional patient care to a wide variety of the population which included most demographics and people of all ages
- Documented patient care per EW-EMS protocols, following the correct use of plain text, 10-codes and anatomy terminology
Education
PRE-SERVICE FIREFIGHTING -
ST. CLAIR COLLEGE
01.2023
PARAMEDICINE -
ST. CLAIR COLLEGE
01.2018
Bachelor's Degree - Psychology and Biology
UNIVERSITY OF WINDSOR
01.2016
Skills
- Standard First Aid Certified
- ACLS Certified
- SmartServe Certified
- CPR/AED Certified
- Proficient in Microsoft Word
- Proficient in Excel
- Z - Endorsement Obtained
References
Available upon request.
Volunteer Experience
- Volunteer, Windsor Regional Hospital. Responsible for a variety of tasks including, but not limited to, patient transport, oxygen therapy, taking vitals and transcribing procedural notes.
- Emergency Communications Officer (EW-EMS), Essex Windsor EMS. Volunteered and shadowed multiple Emergency Communications Officers working for Essex Windsor EMS to gain a better understanding of the processes that goes on behind every call and how emergency vehicles are placed and transported around the city.
Timeline
FOH SUPERVISOR
THE COOK SHOP
05.2022 - Current
BARTENDER
F&B HOSPITALITY
01.2021 - Current
PARAMEDIC
ESSEX-WINDSOR EMS
10.2018 - 04.2021
PARAMEDICINE -
ST. CLAIR COLLEGE
Bachelor's Degree - Psychology and Biology
UNIVERSITY OF WINDSOR
PRE-SERVICE FIREFIGHTING -
ST. CLAIR COLLEGE
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