Nishtha Mistri

· As a member of Rogers COHO (Home internet and other services) Team, provide customer service, enhance the sales of different client products and plans.

· Analyze special demands from customers and service calls, then respond appropriately.

· Deliver exceptional customer experience while staying within our support scope guidelines.

· Ensure the quality of service in each communication with the customer and meet the organizational target in sales.

· Educate customers in realizing the full benefit of the clients' products and services and look for opportunities to improve our business and elevate customer experiences.

· Promote and sell the features, advantages, and benefits of client products and services to our customers.

· Communicate customer updates in a clear, positive, and professional manner and make sure all customer data is recorded correctly and precisely.

· Employ time management and multi-tasking skills to maintain high service levels.