AALOK JAIN

• Collaborated closely with cross-functional teams at Rogers BPO, including operations, customer support, and technical departments, to ensure seamless implementation and enhance customer satisfaction during sales cycle
• Exceeded sales targets in telecommunications sector at Rogers BPO, accomplishing remarkable 110% of monthly sales targets through strategic prospecting and effective sales techniques
• Improved sales toolkit at Rogers BPO, resulting in improved sales strategies and increased productivity.
• Recommended Wireless plans and explained features and costs to help customers make educated buying decisions.

• Developed and meticulously maintained comprehensive project documentation to ensure utmost transparency and clarity for stakeholders.
• Proactively scheduled and orchestrated productive in-person, teleconference, and video conferencing sessions with esteemed current and prospective clients.
• Expertly served as central point-of-contact, providing exceptional support for order management, rigorous testing, and comprehensive reporting.
• Collaborated seamlessly with departmental leaders to identify, define, and outline innovative solutions to address unique challenges and specific requirements brought forth by clients.

• Led continuous improvement projects by analyzing and applying various techniques Measurement System Analysis (MSA), Statistical Process Control (SPC), Design of Experiment (DOE)
• Part of the team to develop continuous improvement project plans, schedule and budget
• Collaborate with the planning, procurement, design and engineering department to achieve weekly production targets
• Improve product quality and reduce production delays.

GPA: 3.75/4

GPA: 7.67/10