Gunjan Bhatia
Brampton,ON
Summary
Dedicated customer service professional with over 6 years of experience excelling in bill coordination and client relations. Expertise in managing billing inquiries, resolving customer issues, and ensuring accurate invoicing. Proven track record of improving operational efficiency and customer satisfaction through effective communication and problem-solving skills.Seeking to leverage experience and skills in a challenging role to drive customer service excellence and contribute to business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Sales Specialist
Rogers
07.2023 - Current
- Working in outbound sales department
- Developing and executing sales strategies to meet or exceed sales targets, contributing to revenue growth.
- Providing technical expertise and support to customers, addressing inquiries about Rogers' products, network capabilities, and service offerings.
- Utilize encryption methods for storing and transmitting confidential information to prevent unauthorized access or interception.
- Building and maintaining strong relationships with key customers and stakeholders, ensuring high levels of customer satisfaction and loyalty.
- Working closely with sales teams, technical support, product management, and other departments to ensure seamless execution of sales strategies and customer satisfaction.
- Engaging with customers to understand their needs and recommend suitable Rogers products or services.
Bookkeeper
Pizza Nova
01.2020 - 06.2023
- Generated reports related to bill payment status, outstanding invoices, and financial metrics as required.
- Processes and organised incoming invoices from vendors or other departments .
- Ensured that invoices are accurate, matching them with purchase orders or agreements.
- Managed employee payroll and update their tax and insurance documents with the management.
- Addressed any discrepancies or issues with invoices, communicating with vendors or internal departments as needed.
- Additional Duties:Assist with data entry tasks related to accounts receivable and billing.
*File and organize invoices and supporting documentation systematically.
*Prepare ad-hoc reports and spreadsheets as requested by management. - Generating reports related to bill payment status, outstanding invoices, and financial statements.
- Communicate effectively with vendors or clients regarding billing matters, ensuring a professional and courteous approach.
- Analyze billing trends and identify opportunities for process improvements or cost savings.
Cashier
Tim Hortons
12.2020 - 03.2021
- Managed cash transactions
- Worked in a tight environment with a large number of crew members
- Maintained cleanliness and tidiness
- Handle customer inquiries and resolve complaints courteously and efficiently.
- Inform customers about ongoing promotions and loyalty programs.
- Perform daily cash reconciliation and report any discrepancies to management.
- Participate in training sessions to enhance product knowledge and customer service skills.
Manager assistant
Pizza Nova
09.2018 - 12.2019
- Provide comprehensive administrative support to managers, including scheduling meetings, managing calendars, and handling correspondence.
- Serve as a primary point of contact for internal and external communications, filtering inquiries and relaying messages accurately.
- Assist in coordinating projects by organizing tasks, tracking progress, and ensuring deadlines are met.
- Prioritize tasks and manage competing deadlines effectively to ensure timely completion of duties.
- Identify issues and proactively propose solutions to streamline processes and improve efficiency.
- Maintain and organize electronic and paper files, ensuring information is easily accessible and confidential.
Cashier
Pizza Nova
01.2017 - 10.2018
- Balance the cash register at the end of the shift
- Maintain sanitary checklist and health screening records
- Supervise activities to drive efficiency and productivity
- Conduct meetings with district manager to develop strategies in order to maximize profits and sales
- Mentored staff to enhance skills and achieve daily targets.
Cashier
Rabba Fine Foods
05.2017 - 12.2017
- Handled cash and card payments
- Prepared and Packed food items
- Other duties such as labelling, helped customers with product specifications.
Education
12th Grade -
BCM Senior Secondary School
10th Grade -
BCM Senior Secondary School
Accounting Diploma -
Seneca College
01.2020
Skills
- Motivated, well-disciplined individual
- PowerPoint presentation
- Payment processing
- Meeting Coordination
- Database Management
- Program Development
- Report Preparation
- Financial Reporting
- Microsoft Outlook, Word, and Excel
- Customer Relationship Management (CRM)
- Exceptional telephone etiquette
- Call Center Management
- Data Entry
- MS Office
Certification
- Certified Accounting Foundations: Bookkeeping, Linked in Learning - 1 hour 39 minutes
- Certified Excel Essential Training (Microsoft 365), Linked in Learning - 2 hours 29 minutes
- CPR Certification
- Licensed Security Guard
Awards
- Best Customer Service in Pizza Nova (2018)
- Silver Medalist in Badminton
References
available upon request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Technical Sales Specialist
Rogers
07.2023 - Current
Cashier
Tim Hortons
12.2020 - 03.2021
Bookkeeper
Pizza Nova
01.2020 - 06.2023
Manager assistant
Pizza Nova
09.2018 - 12.2019
Cashier
Rabba Fine Foods
05.2017 - 12.2017
Cashier
Pizza Nova
01.2017 - 10.2018
12th Grade -
BCM Senior Secondary School
10th Grade -
BCM Senior Secondary School
Accounting Diploma -
Seneca College