Soumya Chatterjee
Toronto,CA
Summary
Certified Scrum Master with SAFe 6.0 certification with hands on experience working with one of Top Banks in Canada in their Agile transformation and delivery successful projects in scaled agile environment Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scrum Master
FDM Group - Client TD Bank
07.2022 - Current
- Guided Agile teams to consistently deliver customer value
- Mitigated risks and negotiated dependencies within Agile teams
- Facilitated Scrum events for smooth project progression
- Used JQL to extract data and prepare dashboards
- Elevated TD Bank's Agile processes, ensuring seamless project delivery and fostering team self-organization
- Streamlined Scrum events, enhancing team communication and project transparency at FDM Group for TD Bank
- Drove Agile teams towards continuous improvement, removing impediments to maintain high delivery standards
- Mentored Agile teams in adopting best practices, significantly improving project outcomes and team dynamics
- Implemented advanced JQL techniques for insightful dashboard reporting, increasing project visibility and decision-making
- Optimized team workflows, achieving project timelines efficiently at FDM for TD Bank.
Project Representative
BNY Mellon
08.2021 - 04.2022
- Spearheaded a project to automate trade matching identification, reducing manual intervention by 84%
- Collaborated with custodians to understand reasons for trade failures and incorporated findings into future project plans
- Implemented a productivity measurement system for team members, enhancing operational efficiency
- Initiated baseline project improving team's trade settlement accuracy
- Partnered with custodians to pinpoint and mitigate common trade failures
- Enhanced auto-settlement process, minimizing trade manual intervention
- Analyzed trade fail codes, integrating solutions into project backlog for future refinement
- Led automation project cutting trade manual checks by 84%, boosting settlement accuracy
- Analyzed trade failure causes, integrating findings to enhance future project efficiency
- Worked closely with custodians to reduce trade failures, ensuring smoother operations
- Pioneered a baseline project to refine trade settlement processes, setting a new standard for accuracy.
Senior Operations Analyst (Projects)
ICICI Bank Canada
09.2018 - 07.2021
- Spearheaded ICICI Bank US deposit project, ensuring operational readiness
- Implemented product strategy after comprehensive analysis, adapting waterfall or agile methodologies
- Identified and rectified process gaps, increasing product efficiency
- Facilitated operations projects, optimizing processes for effectiveness
- Automated broker account creation, saving 25 hours weekly
- Streamlined broker account openings, saving the department 25 hours weekly
- Automated processes to minimize manual intervention, enhancing product efficiency
- Pioneered the ICICI Bank US deposit project, integrating cross-functional teams for success
- Facilitated lean operations projects, identifying and eliminating process waste
- Led a team to enhance ICICI Bank Canada's operational efficiency, cutting process time by 20%.
Service Officer
Adecco
05.2018 - 09.2018
- Managed TD Bank's Credit Maintenance as a consultant through Adecco
- Transitioned mortgage discharge statements to digital format
- Applied innovative problem-solving techniques
- Enhanced digital transformation efforts of TD Bank
- Boosted efficiency by digitizing mortgage statements.
Credit Support Officer
Manpower
03.2018 - 05.2018
- Assisted team in customer inquiries regarding Scotia Momentum Savings account
- Ensured accuracy and legitimacy of non-monetary card transactions
- Conducted audit validation of internal units' transactions
- Implemented efficient resolution for More Rewards Loyalty Disputes
- Investigated Scene Visa/Debit card points and Moneyback disputes.
Senior Analyst (Projects)
S&P Global M.I.
01.2013 - 11.2017
- Collaborated with MI leads and stakeholders to design advanced analytics solutions
- Implemented strategic data analysis for business growth and customer behavior
- Employed SQL and Automation Anywhere software platforms in data analysis
- Designed analytics solutions, reducing errors by 83% through automation, enhancing decision-making
- Led REITs system enhancement, winning 'Project of the Year' for significant error reduction
- Pioneered Pathfinder Appian migration, streamlining performance management and task handling
- Implemented advanced SQL analytics, identifying key growth opportunities across global markets
- Facilitated UAT testing, ensuring quality and accuracy in software deployment and backend processes.
Education
MBA - Finance
Gujarat Technological Uni.
Gujarat, India12.2013
Skills
- Certified Scrum Master
- SAFe Agilist
- Agile
- Scrum
- Kanban
- JQL
- Jira
- Confluence
- Oracle SQL
- MS Excel
- MS Office
- Agile Metrics Tracking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Gujarati
Full Professional
Certification
Certified Scrum Master
SAFE 6.0 Certified Scrum Master
Timeline
Scrum Master
FDM Group - Client TD Bank
07.2022 - Current
Project Representative
BNY Mellon
08.2021 - 04.2022
Senior Operations Analyst (Projects)
ICICI Bank Canada
09.2018 - 07.2021
Service Officer
Adecco
05.2018 - 09.2018
Credit Support Officer
Manpower
03.2018 - 05.2018
Senior Analyst (Projects)
S&P Global M.I.
01.2013 - 11.2017
MBA - Finance
Gujarat Technological Uni.
Certified Scrum Master
SAFE 6.0 Certified Scrum Master
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