Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charchit Sapkota

IT Technician
Toronto,CA

Summary

Dynamic IT Technician with a proven track record at Bento Sushi, excelling in hardware installation and network troubleshooting. Achieved 95% SLA compliance while managing over 40 technical incidents weekly. Skilled in virtualization technologies and committed to delivering exceptional user satisfaction through effective communication and problem-solving.

Overview

2
2
years of professional experience
2
2
Certifications
3
3
Languages

Work History

IT Technician

Bento Sushi
02.2023 - 03.2025
  • Provided end-user support for hardware and software issues across Windows 10/11, macOS, and Linux environments, using remote support tools such as TeamViewer, AnyDesk, and Microsoft Remote Desktop, ensuring 95% SLA compliance.
  • Installed, configured, and maintained IT assets, including Dell/HP workstations, network printers, VoIP systems (3CX, Cisco Jabber), and mobile device management (Intune), to ensure seamless business operations.
  • Supported virtualization environments using VMware Workstation, VirtualBox, and assisted in managing Hyper-V VMs for lab and testing purposes across multiple departments.
  • Managed and resolved technical incidents through enterprise ticketing systems such as ServiceNow, Freshservice, and Jira Service Management, consistently closing 40+ tickets per week, with a 4.8/5 user satisfaction rating.
  • Performed routine updates, OS deployments, patch management, and basic scripting tasks (PowerShell, Bash), while supporting Microsoft 365, Active Directory, SharePoint, OneDrive, and Exchange Online in a hybrid cloud infrastructure.

Education

Associate of Applied Science - Computer System Technician - Networking

Centennial College
Scarborough, ON
05.2001 -

Skills

Hardware installation

Certification

Google IT Support Professional Certificate

Timeline

Google IT Support Professional Certificate

03-2025

Cisco Networking Basics

02-2025

IT Technician

Bento Sushi
02.2023 - 03.2025

Associate of Applied Science - Computer System Technician - Networking

Centennial College
05.2001 -
Charchit SapkotaIT Technician