Charchit Sapkota
IT Technician
Toronto,CA
Summary
Dynamic IT Technician with a proven track record at Bento Sushi, excelling in hardware installation and network troubleshooting. Achieved 95% SLA compliance while managing over 40 technical incidents weekly. Skilled in virtualization technologies and committed to delivering exceptional user satisfaction through effective communication and problem-solving.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
1
1
year of post-secondary education
Work History
IT Technician
Bento Sushi
02.2023 - 03.2025
- Provided end-user support for hardware and software issues across Windows 10/11, macOS, and Linux environments, using remote support tools such as TeamViewer, AnyDesk, and Microsoft Remote Desktop, ensuring 95% SLA compliance.
- Installed, configured, and maintained IT assets, including Dell/HP workstations, network printers, VoIP systems (3CX, Cisco Jabber), and mobile device management (Intune), to ensure seamless business operations.
- Supported virtualization environments using VMware Workstation, VirtualBox, and assisted in managing Hyper-V VMs for lab and testing purposes across multiple departments.
- Managed and resolved technical incidents through enterprise ticketing systems such as ServiceNow, Freshservice, and Jira Service Management, consistently closing 40+ tickets per week, with a 4.8/5 user satisfaction rating.
- Performed routine updates, OS deployments, patch management, and basic scripting tasks (PowerShell, Bash), while supporting Microsoft 365, Active Directory, SharePoint, OneDrive, and Exchange Online in a hybrid cloud infrastructure.
Education
Associate of Applied Science - Computer System Technician - Networking
Centennial College
Scarborough, ON 01.2023 - 04.2024
Skills
Hardware installation
Certification
Google IT Support Professional Certificate
Timeline
Google IT Support Professional Certificate
03-2025
Cisco Networking Basics
02-2025
IT Technician
Bento Sushi
02.2023 - 03.2025
Associate of Applied Science - Computer System Technician - Networking
Centennial College
01.2023 - 04.2024
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