TIHGSTI SOLOMON
Toronto,ON
Summary
IT Specialist with more than ten years of hands-on experience delivering quality end-user experience while creating long-term solutions for complex IT challenges
Overview
16
16
years of professional experience
Work History
IT Technician
Itexxia
04.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Patient, Sunnybrook Health Sciences Center
05.2017 - Current
- Provided high-quality service in transporting patients/specimens to different parts of hospital by collaborating with team members
- Maintained superior customer satisfaction rating by focusing on patients’ needs while assisting and lifting them
- Created safe environment by leveraged required equipment to assist patients such as wheelchairs, stretchers, or moveable beds
IT Support Technician
EverGate General Trading
10.2016 - 04.2017
- Acted as primary interface with vendor support service groups
- Provided internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
- Configured new and replacement desktop, laptop and other systems for users as required
Help Desk Technician
Roni PLC
02.2008 - 09.2016
- · Served as first line of support technician
- · Identified, investigated, and resolved user problems.
- · Prioritizing and handling workloads to ensure timely updates and speedy resolutions for clients.
- · Resolved customer issues and provided on-call training of best practices related to software.
- · Conducted root cause analysis for end-user problems.
Education
Software Testing
10.2023
Certificate -
Comtia A+
06.2023
Diploma - Computer System Technician and Networking
Centennial College
Toronto, ON04.2023
Diploma - Information Computer Technology
SMAP Institute
Asmara/Eritrea01.2012
Skills
- Desktop Technical Support
- Help Desk Operations
- Hardware Installation
- Application Installations
- Software tester
Timeline
IT Technician
Itexxia
04.2023 - Current
Patient, Sunnybrook Health Sciences Center
05.2017 - Current
IT Support Technician
EverGate General Trading
10.2016 - 04.2017
Help Desk Technician
Roni PLC
02.2008 - 09.2016
Software Testing
Certificate -
Comtia A+
Diploma - Computer System Technician and Networking
Centennial College
Diploma - Information Computer Technology
SMAP Institute
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