Summary
Overview
Work History
Education
Skills
Timeline
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TIHGSTI SOLOMON

Toronto,ON

Summary

IT Specialist with more than ten years of hands-on experience delivering quality end-user experience while creating long-term solutions for complex IT challenges

Overview

16
16
years of professional experience

Work History

IT Technician

Itexxia
04.2023 - Current
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.


Patient, Sunnybrook Health Sciences Center
05.2017 - Current
  • Provided high-quality service in transporting patients/specimens to different parts of hospital by collaborating with team members
  • Maintained superior customer satisfaction rating by focusing on patients’ needs while assisting and lifting them
  • Created safe environment by leveraged required equipment to assist patients such as wheelchairs, stretchers, or moveable beds

IT Support Technician

EverGate General Trading
10.2016 - 04.2017
  • Acted as primary interface with vendor support service groups
  • Provided internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
  • Configured new and replacement desktop, laptop and other systems for users as required

Help Desk Technician

Roni PLC
02.2008 - 09.2016
  • · Served as first line of support technician
  • · Identified, investigated, and resolved user problems.
  • · Prioritizing and handling workloads to ensure timely updates and speedy resolutions for clients.
  • · Resolved customer issues and provided on-call training of best practices related to software.
  • · Conducted root cause analysis for end-user problems.

Education

Software Testing
10.2023

Certificate -

Comtia A+
06.2023

Diploma - Computer System Technician and Networking

Centennial College
Toronto, ON
04.2023

Diploma - Information Computer Technology

SMAP Institute
Asmara/Eritrea
01.2012

Skills

  • Desktop Technical Support
  • Help Desk Operations
  • Hardware Installation
  • Application Installations
  • Software tester

Timeline

IT Technician

Itexxia
04.2023 - Current

Patient, Sunnybrook Health Sciences Center
05.2017 - Current

IT Support Technician

EverGate General Trading
10.2016 - 04.2017

Help Desk Technician

Roni PLC
02.2008 - 09.2016

Software Testing

Certificate -

Comtia A+

Diploma - Computer System Technician and Networking

Centennial College

Diploma - Information Computer Technology

SMAP Institute

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