Nina Nathoo
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Client Service Representative
BFL Canada
06.2022 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Collecting underwriting information and analyzing claims to prepare proposals and managing marketing submissions.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Preparing client presentations and taking part in new business and renewal meetings.
- · Acting as a primary day-to-day contact for underwriters and clients on all accounts.
Client Service Associate
BFL Canada
03.2019 - 06.2022
- Created databases and templates to assist in the issuance of insurance certificates and liability slips.
- Issued Cover Notes and corresponding Invoices upon confirmation of binding.
- Reviewing policy wordings and other documentation for accuracy and completeness and as required, noting and correcting errors.
- Compiled all coverage and insurance related documents to complete a client manual.
- Monitored and followed up on outstanding client’s receivable.
Education
Chartered Insurance Professionals
Insurance Institute of Canada
Toronto, ON04.2025
Canadian Risk Management
Global Risk Management Institute
Toronto, ON12.2024
Bachelor of Arts - Psychology
York University
Toronto, ON06.2019
Skills
- Excellent communication and interpersonal skills
- Organizational skills
- Proficient in all Microsoft Office programs
- File Management
- Account Management
Languages
Timeline
Client Service Representative
BFL Canada
06.2022 - Current
Client Service Associate
BFL Canada
03.2019 - 06.2022
Chartered Insurance Professionals
Insurance Institute of Canada
Canadian Risk Management
Global Risk Management Institute
Bachelor of Arts - Psychology
York University
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