Rachel O'Drowsky
London,ON
Summary
Highly motivated individual looking to advance my career within Canada Life. I am reliable, professional, and always ready to learn. I am excellent at multi-tasking and work well under pressure. I adapt well to change and strive in a fast paced environment. I am detail oriented and take pride in the accuracy of my daily work.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Canada Life
2021.09 - Current
- Manage high volume of requests and escalations every day with a positive attitude.
- Exhibit high energy, professionalism and active listening when dealing with clients and staff.
- Maintain up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Respond proactively and positively to change.
- Maintain accurate record-keeping with proactive attention to client information updates.
- Coordinate with operations staff to resolve service problems and boost client satisfaction.
- Investigate and resolve customer inquiries and complaints quickly.
Recruitment Specialist
Canadian Executive Search Group
2020.06 - 2021.09
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Hired employees and initiated new hire paperwork process.
- Created and delivered HR training sessions to new staff.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
Customer Service Representative
TD Bank
2019.04 - 2019.11
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Business - Human Resources
Fanshawe College of Applied Arts And Technology
London, ON04.2020
High School Diploma -
Clarke Road Secondary School
London, ON06.2016
Skills
- Excellent communication and interpersonal skills
- High attention to detail
- Excellent time management, organization and multi-tasking skills
- Adaptable and quick grasp of concepts
- Eager to learn and excel
Timeline
Client Service Representative
Canada Life
2021.09 - Current
Recruitment Specialist
Canadian Executive Search Group
2020.06 - 2021.09
Customer Service Representative
TD Bank
2019.04 - 2019.11
Business - Human Resources
Fanshawe College of Applied Arts And Technology
High School Diploma -
Clarke Road Secondary School
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