Pathorn Chatutipsompol
Edmonton
Summary
An energetic, well-spoken, and motivated MBA graduate with experience in the insurance and customer service industry. Experienced in creating marketing plans, sourcing, pricing, logistics and researching new markets. Key
strengths include designing and delivering presentations with a strong ability to build positive relationships while working well
with others. A world traveller with an entrepreneurial spirit with a passion for developing opportunities in a competitive
marketplace.
Overview
6
6
years of professional experience
Work History
Sr. Customer Relations Specialist
Canada Life
10.2023 - Current
- Provided timely responses to incoming benefit inquiries, e.g., Managed approximately 50 incoming calls and emails per day from customers.
- Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion.
- Partner with other departments to help resolve client queries.
Inside Sales Associate
Accenture
05.2021 - 05.2023
- Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email daily, identifying sales opportunities and providing these businesses with the best marketing solution for their business goals. E.g. increasing client revenue by 20%
- Improve client’s experience by driving optimal and appropriate product adoption.
- Providing vital product insights & feedback, from their own experience using Social Media Products and sharing the feedback from the Social Media Advertisers.
Insurance Agent
American Income Life
02.2019 - 09.2020
- Identify consistent profitable growth through positive planning, deployment and management of personnel.
- Helping and supporting team members in serving our clientele, along with training and coaching between team members.
- Building positive relationships with our clientele and understanding customer needs while delivering positive and helpful experiences for our customers
Education
MBA -
National Chengchi University
Taipei06.2018
Bachelor of Commerce Degree - Global Business
Sobey School of Business, Saint Mary’s University
Halifax, NS05.2013
Skills
- Customer Service Skills
- Communication Skills
- Sales Skills
- Client-Facing Skills
- Microsoft Office
- Digital Marketing
- Facebook Ads Manager
- Financial Knowledge
- Insurance Knowledge
- Life Insurance Policies
- Ability to Work Under Pressure
- Time Management
- Multi-line phone talent
Languages
English
Thai
Chinese (Mandarin)
Japanese
Timeline
Sr. Customer Relations Specialist
Canada Life
10.2023 - Current
Inside Sales Associate
Accenture
05.2021 - 05.2023
Insurance Agent
American Income Life
02.2019 - 09.2020
Bachelor of Commerce Degree - Global Business
Sobey School of Business, Saint Mary’s University
MBA -
National Chengchi University
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