Summary
Skills
Work History
Education
Certification
Accomplishments
Academic Research
Languages
Interests
Certificates & Badges
References
Generic

HENRIETTA ETUKUDO

Mississauga,Ontario

Summary

A reputable senior professional with more than 10 years of expertise in finance and administration. Proficient in active listening and social engagement with the capacity to deliver excellently on multiple responsibilities simultaneously. Purpose-driven professional willing to grow and perform efficiently in a diversified environment that offers new challenges and opportunities. Ability to contribute to the expansion and success of any firm by utilizing experiences and achieving excellence with honesty in all allocated job obligations. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

  • Time Management
  • Client Needs Assessment
  • Performance Management
  • Executive Presentation
  • Critical Thinking
  • Process Improvement
  • Strategic Relationship Management
  • Diversity & Inclusion
  • Mathematical proficiency
  • Research Analysis
  • Financial Intelligence
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Power BI
  • Excellent interpersonal skills
  • Maintains a high level of discretion when dealing with confidential information
  • Proactive and analytic approach to tasks
  • Strategic relationship management
  • Excellent oral and written communication skills
  • Problem-solving ability
  • Strong resilience and adaptive ability
  • Excellent organizational skill
  • Diversity and inclusion
  • Great team player
  • Data Analytics
  • Data Entry

Work History

Client Service Representative

Standard Chartered Bank
Lagos, Nigeria
2007 - 2014
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Provided customer service support to clients in a timely and efficient manner.
  • Identified opportunities for process improvements within the organization's customer service department.
  • Adhered to all applicable laws and regulations while performing job duties.
  • Participated in training sessions and workshops related to customer service best practices.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Generated reports from the database to track customer satisfaction levels.
  • Maintained customer records in the database system.
  • Assisted customers with product information and pricing.

Financial Supervisor

Vanjessy Service Limited
Port Harcourt, Rivers
2016 - 2023
  • Ensured compliance with all relevant financial regulations and policies.
  • Monitored and analyzed financial performance metrics to identify areas of improvement.
  • Prepared financial statements, reports and presentations for senior management.
  • Reviewed monthly reconciliations to ensure accuracy of financial data in general ledger accounts.
  • Managed cash flow by tracking actual versus forecasted revenue and expenses.
  • Developed strategies to reduce costs while maintaining quality standards.
  • Conducted research into various tax laws and regulations applicable to the organization.
  • Participated in cross-functional teams responsible for developing business strategies.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Education

MBA - Business Administration

University of The People
United States
11-2022

BSc. Business Administration - Business Administration

Ahmadu Bello University
Zaria , Kaduna State
04-2003

Diploma Marketing Management - Marketing Management

Seneca College

Certification

  • Life support
  • Fire Safety
  • End of Life Care
  • Diploma in Caregiving, 2008
  • Full Care Certificate 15 Standards

Accomplishments

  • Cultural Intelligence: Designed a training program that improved cultural intelligence within an organization by 75% which helped employees understand and navigate through unfamiliar cultural situations.
  • Diversity and Inclusion: Created a proposal that helped an organization integrate diversity and inclusion into all of its key functions such as recruitment and selection, performance management and appraisal, pay and incentives, as well as training and professional development.
  • Customer Loyalty and Retention: Developed various marketing strategies that increased customer acquisition and retention of businesses by 50%.
  • Analyzed company books in order to gain information that will aid management make budgeting and sales goal decisions.

Academic Research

The efficiency and effectiveness of service in the Banking industry case study of First Bank plc, 2003.

Languages

  • English
  • Bini
  • Hausa
  • Yoruba

Interests

  • Environmental sustainability
  • Cultural intelligence
  • Travelling
  • Research
  • Movies and Reading Books

Certificates & Badges

  • Inbound Marketing - Hubspot Academy
  • Inbound Sales - Hubspot Academy
  • Salesforce Trailhead
  • Powerpoint Tips and Tricks - LinkedIn Learning
  • Excel: Advanced Formatting Techniques - LinkedIn Learning

References

References available upon request.

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HENRIETTA ETUKUDO