Accomplished Service Advisor with a rich blend of experience in business management, customer service, and automotive operations. Proven track record of maintaining high client satisfaction, entrepreneurial innovation, and effective team leadership. Holds a Master's degree in Business Management and ASE certification, demonstrating advanced skills in problem-solving, technical acumen, and customer engagement
Provided emergency roadside assistance, showcasing exceptional problem-solving skills and the ability to work under pressure.
Maintained rigorous safety standards and procedures, ensuring the well-being of clients and vehicles in various scenarios.
Developed strong communication skills, offering clear and empathetic support to customers in stressful situations.
Spearheaded the launch and growth of a painting business, significantly expanding the client base through strategic marketing and exceptional service quality.
Managed all facets of business operations, including budgeting, client negotiations, and project management, achieving consistent customer satisfaction.
Cultivated strong relationships with suppliers and contractors to ensure high-quality service delivery and operational efficiency.
Excelled in a high-pressure retail environment, consistently achieving sales targets and earning recognition for outstanding customer service.
Developed in-depth knowledge of the latest technology products, effectively addressing customer queries and needs.
Demonstrated adaptability and resilience during the challenging COVID-19 onset, maintaining high performance and customer engagement.
Orchestrated the efficient distribution of automotive parts to various mechanic shops across the region.
Enhanced inventory management systems, resulting in improved delivery times and reduced operational costs.
Fostered strong relationships with clients and suppliers, ensuring seamless coordination and communication.
Directed a successful second-hand car dealership, growing the business through strategic sales and marketing initiatives.
Demonstrated expertise in automotive sales, market analysis, and customer relationship management.
Led a team of sales professionals, providing training and mentorship to optimize performance and sales outcomes.
Advanced Customer Service
Entrepreneurial Leadership
Strategic Business Management
Effective Communication
Problem Solving & Analysis
Technical Automotive Knowledge
Time Management & Organization
Marketing & Sales Expertise