Nourollah Mahdinia
Toronto,ON
Summary
Accomplished Tow Truck Driver with a proven track record of excellence in vehicle recovery and customer service, notably with CAA. Skilled in towing equipment operation and adept at maintaining composure under stress, consistently enhancing customer satisfaction. Achieved a significant reduction in accident rates through meticulous adherence to safety practices and a strong work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
CAA
Toronto, ON
12.2023 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Answered roadside assistance calls for tows and other vehicle support.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Operated with safety and skill to avoid accidents and delays.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- After immigrating from Iran , got my Full G License , AZ License , Tow truck certificates in only Three month
- More than forty green comments every week on average
Truck Driver
Mazandaran Nasr Cooperative Company
Iran , Mazandaran
07.2001 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Monitored and managed fuel consumption and expenses for management reporting.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
Education
Architecture Diploma - Architecture
Tabari High School
Iran, Mazandaran , Amol , Haraz Street07.1998
Skills
- Strong Work Ethic
- Towing equipment operation
- Safe Driving Practices
- Customer Service
- Heavy Lifting Abilities
- Vehicle maintenance and repair
- Equipment Maintenance Knowledge
- Organization and Planning
- Stress Tolerance
- Patience and Empathy
- Safety Management
- Defensive Driving Techniques
- Vehicle Inspection
- Adaptability and Flexibility
- Safe Driving
- Attention to Detail
- Dependable and Cooperative
Accomplishments
- Best Truck driver of Mazandaran province in Iran for ten years in row with no accidents
- Got offers and gifts from my truck insurance because safe drives
- Drove Crane , Loader , trailer
- Had five trucks for myself and made a business out of it to load materials for buildings
Languages
Persian
Native or Bilingual
English
Limited Working
Certification
- Full G License
- AZ License
- Tow Driver Certificate
- Tow Truck Business License
Timeline
Tow Truck Driver
CAA
12.2023 - Current
Truck Driver
Mazandaran Nasr Cooperative Company
07.2001 - Current
Architecture Diploma - Architecture
Tabari High School