Bruno Gazzellone
Toronto
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Hardworking Transportation professional with superior record of towing cars, vans and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Overview
25
25
years of professional experience
Work History
Tow Truck Driver
Abrams Towing
09.2017 - Current
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Owner
RnB Landscaping
05.1999 - 07.2014
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
Education
Na - Automotive Service Technician
Western Technical-Commercial School
Toronto, ONSkills
- Vehicle maintenance and repair
- Hydraulics
- Organization and Planning
- Roadside Assistance
- Vehicle Inspection
- Customer Service
- Stress Tolerance
- Safety Management
- Safe Driving Practices
- Strong Work Ethic
- Basic mechanical aptitude
- Towing equipment operation
- Equipment Maintenance Knowledge
- Vehicle Recovery Expertise
- Roadside Assistance Experience
- Emergency response readiness
- Patience and Empathy
- Load Securement Proficiency
- Winch operation mastery
- Accident Documentation
- Map Reading
- Delivery Documentation
- Safety and Emergency Equipment
- Payment Collection
- GPS Applications
- Multitasking Abilities
Timeline
Tow Truck Driver
Abrams Towing
09.2017 - Current
Owner
RnB Landscaping
05.1999 - 07.2014
Na - Automotive Service Technician
Western Technical-Commercial School
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