Niki Xazandroulis
Courtice,ON
Summary
Results-oriented professional with extensive experience in healthcare and hospitality, including a current role at Oshawa Clinic Group. Excelled in ECG technology, Phlebotomy, and enhanced patient care. Deep knowledge of medical terminology.
Demonstrated exceptional guest relations and upselling skills at The Keg Steakhouse + Bar, significantly contributing to revenue growth. Equipped with strong organizational abilities and interpersonal skills, fostering a reliable and efficient workplace. Caring, compassionate and always professional.
Overview
8
8
years of professional experience
Work History
Medical Office Administrator/ECG Technician
Oshawa Clinic Group
06.2023 - Current
- Proficient in data entry and accurately recorded information into patient's medical charts
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed in a kind and caring manner
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Supported Cardiologists in providing high-quality patient care through effective diagnostic testing including application of Stress Tests, Holter Monitors, Pulmonary Function Tests and ECG's
Medical Laboratory Technician
Alpha Laboratories
03.2022 - 06.2023
- Excellent Phlebotomy skills with extensive knowledge of different types of specimen procurement and transport
- Often called upon for difficult draws
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Optimized inventory management to ensure availability of necessary supplies without overstocking.
- Performed and recorded daily quality control procedures on laboratory equipment
- Participated in interdepartmental meetings to discuss and plan for patient care improvements.
Formal Dining Room Server
The Keg Steakhouse + Bar
02.2017 - 09.2020
- Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Consistently met or exceeded sales goals by upselling menu items and promoting daily specials to guests.
- Extensive knowledge of wine pairings which supported revenue maximization
- Generated repeat business by establishing strong relationships with guests and providing personalized dining experiences based on their preferences.
- Led planning, set up and takedown for special events.
Education
Medical Laboratory Technician
Oxford College of Business Arts And Technology
Scarborough, ON09-2022
Medical Office Administration And Lab Technician
Loyalist College of Applied Arts And Technology
Belleville01-2004
First And CPR
Red Cross
Scarborough 01-2021
Transportation of Dangerous Goods
Alpha Laboratories
Ajax, ONSkills
- Medical terminology expertise
- Front desk operations
- Medical office software
- Specimen collection and processing
- Excellent Phlebotomy Skills
- Stress testing
- Certified ECG Technician
- Laboratory maintenance
- First Aid and CPR
- Valid Drivers License
- Fine dining experience
- Guest relations
Languages
English
Native or Bilingual
Greek
Limited Working
Timeline
Medical Office Administrator/ECG Technician
Oshawa Clinic Group
06.2023 - Current
Medical Laboratory Technician
Alpha Laboratories
03.2022 - 06.2023
Formal Dining Room Server
The Keg Steakhouse + Bar
02.2017 - 09.2020
Medical Laboratory Technician
Oxford College of Business Arts And Technology
Medical Office Administration And Lab Technician
Loyalist College of Applied Arts And Technology
First And CPR
Red Cross
Transportation of Dangerous Goods
Alpha Laboratories
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