Nigel Neverson
Caledon,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Position Control Monitor
INDIGO PARK CANADA
Toronto, Ontario
01.2024 - Current
- Managed the daily operations of monitors and ensured proper functioning.
- Maintained records on system performance, maintenance activities, and other relevant data.
- Performed regular checks on equipment to ensure optimal working conditions.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
Addictions Counsellor
The Farm Rehab
Toronto, Ontario
03.2020 - 02.2021
- Assessed clients to determine individual needs and developed treatment plans accordingly.
- Maintained accurate records of client progress in the electronic medical record system.
- Provided crisis intervention services when needed.
- Ensured that all clinical documentation met state regulations and standards of practice.
- Assessed patients with active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Lead Station Attendant Airports/Cargo Agent
Air Canada
Toronto, Ontario
04.2015 - 08.2015
- Ensured that all ramp areas were clean and free of debris before take-off or landing of an aircraft.
- Communicated regularly with other staff members via radio and phone systems about changes in schedule or delays due to weather conditions.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.
- Supervised inspection operations, including pre-flighting activities, on assigned aircraft.
- Loaded and unloaded cargo from aircraft.
- Coordinated with maintenance staff to ensure that all aircraft were properly serviced before each flight.
Education
Bachelor of Science -
University of Waterloo
Waterloo, ONAddiction Counselling - Drugs And Alchol
Trio College
Toronto, ONSkills
- Discipline
- Lead Generation
- Incident Reporting
- Evacuation Procedures
- Emergency Response
- Behavior Management
- Lesson Planning
- Computer Proficiency
- Problem-solving abilities
- Professional telephone demeanor
- Staff Supervision
Certification
Aeronautical Radio Operator-via Transport Canada
Fire and Emergency Training– GTAA Fire ramp,Emergency Services
Standard First Aid CPR and AED
Languages
English
Professional
Spanish
Limited
Timeline
Position Control Monitor
INDIGO PARK CANADA
01.2024 - Current
Addictions Counsellor
The Farm Rehab
03.2020 - 02.2021
Lead Station Attendant Airports/Cargo Agent
Air Canada
04.2015 - 08.2015
Bachelor of Science -
University of Waterloo
Addiction Counselling - Drugs And Alchol
Trio College
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