Mahamadou Francois Dahani
Sackville
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Indigo Park Canada Inc.
06.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Don
Mount Allison University
09.2023 - Current
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Educated residents on university policies and procedures related to residential living.
- Provided guidance to first year students transitioning into college life.
- Maintained accurate records of incidents that occurred in the residence hall.
Winter Stay Residence Assistant
Mount Allison University
12.2024 - 01.2025
- Served as a reliable resource for residents in need of personal support, providing guidance or referrals as needed.
- Upheld residence hall policies consistently while enforcing consequences for violations in a fair manner.
- Maintained accurate records of resident incidents, submitting detailed reports to appropriate personnel for follow-up action.
Customer Service Specialist
SP DATA DIGITAL
06.2023 - 09.2023
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
Resident Assistant
Mount Allison University
09.2022 - 04.2023
- Served as positive role model for diverse group of individuals.
- Responded and assisted with diverse needs of residents on wing.
- Assisted with resolving student conflicts and disputes.
- Maintained student safety by enforcing compliance with campus rules.
Face-to-Face Fundraiser
GiveBridge
06.2022 - 08.2022
- Determined potential donors through research.
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Aviation
Mount Allison University
Sackville, NB05-2025
High School Diploma -
CSP TAYAMANA
08.2020
Skills
- Fluent in French and English
- Positive Team Player
- Multitasking and Prioritization
- Microsoft Office Expertise
- High-Energy Attitude
- Empathy and patience
- Customer service
- Active listening
- Critical thinking
- Relationship building
Certification
- Private Pilot License
- Night Rating
- Multi Engine Rating
- Applied Suicide Intervention Skills Training
- See Different: Principles of DEI Certificate
- Seeds of Change; Bystander Skills that Transform Cultures of Sexual Violence
- First Aid & CPR/AED level C
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Winter Stay Residence Assistant
Mount Allison University
12.2024 - 01.2025
Customer Service Representative
Indigo Park Canada Inc.
06.2024 - Current
Assistant Don
Mount Allison University
09.2023 - Current
Customer Service Specialist
SP DATA DIGITAL
06.2023 - 09.2023
Resident Assistant
Mount Allison University
09.2022 - 04.2023
Face-to-Face Fundraiser
GiveBridge
06.2022 - 08.2022
High School Diploma -
CSP TAYAMANA
Bachelor of Science - Aviation
Mount Allison University
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