Nicole Saarela
Warren,MB
Summary
Professional in customer-focused environments, bringing valuable experience in service and operational efficiency. Known for excellent teamwork, adapting to changing needs, and achieving consistent results. Skilled in customer interaction, inventory management, and maintaining clean workspace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cafe Clerk
Something Beautiful Gift Shop & Cafe
11.2024 - Current
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Produced food and drink products adhering to company quality and quantity standards
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Replenished products daily for optimal freshness and visibility
- Provided exceptional service under pressure, resolving customer complaints professionally and efficiently
Aesthetician
Shear Bliss Salon & Day Spa
05.2022 - 11.2024
- Services on/for clients
- When no clients, laundry, helping front desk
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results
- Sterilized equipment for patient treatments
- Recommended retail products for at-home use
- Stocked treatment rooms with proper supplies
- Provided clients with knowledge of all cosmetic services being provided
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction
CCA - Child care assistant
Pembina Valley Childcare Centers (Manitou site)
02.2020 - 05.2021
- Supervised free play and other activities to keep children safe
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use
- Assisted with meal preparation and feeding to meet children's dietary needs
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly
- Read and told stories to promote and support overall language development
- Supported early language development through storytelling, songs, and interactive conversations with children
- Maintained daily records of children's individual activities, behaviors, meals, and naps
waitress
Burger shack
05.2016 - 09.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts
- Processed orders and sent to kitchen employees for preparation.
Education
Esthetician - certificate
MC College
12.2021
Grade 12 diploma -
Nellie McClung Collegiate
06.2020
Skills
- Leadership
- Time management
- Teamwork
- Communication
- Organization
- Hard working
- Strong multitasking
- Customer service
- Patience and empathy
- Cash handling
- Reliable and punctual
- Payment processing
- Supply restocking
- POS system operation
Languages
English
Professional Working
Certification
- Smart Choices Responsible Service
- Smart Choices Cannabis Retail
Timeline
Cafe Clerk
Something Beautiful Gift Shop & Cafe
11.2024 - Current
Aesthetician
Shear Bliss Salon & Day Spa
05.2022 - 11.2024
CCA - Child care assistant
Pembina Valley Childcare Centers (Manitou site)
02.2020 - 05.2021
waitress
Burger shack
05.2016 - 09.2019
Grade 12 diploma -
Nellie McClung Collegiate
- Smart Choices Responsible Service
- Smart Choices Cannabis Retail
Esthetician - certificate
MC College
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